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Provides responsive support for customer accounts by coordinating work orders, communicating with customers and affiliate partners, scheduling services, obtaining documentation, tracking status, and resolving or escalating issues. Supports Account Managers, manages high-volume correspondence, maintains accurate records, and coordinates multiple priorities in a fast-paced environment while protecting sensitive customer information.

Provides customer and affiliate support by coordinating work orders, scheduling services, obtaining documentation, communicating status updates, and resolving service issues. Supports Account Managers, maintains accurate records, manages high-volume correspondence, and coordinates multiple priorities in a fast-paced environment. Requires strong communication, organization, customer service, confidentiality, and proficiency with Microsoft Office, CRM, and work order systems.

Grows new commercial accounts within an assigned territory by prospecting, conducting site assessments, developing proposals, and closing multiyear fire and life safety inspection and preventive maintenance agreements. Manages sales pipelines, pricing, forecasts, partner relationships, and customer handoffs while coordinating with operations and technicians. Requires B2B outside sales experience, recurring-revenue selling, CRM proficiency, and daily territory travel.

Leads enterprise infrastructure and operations across multi-brand, multi-site environments. Responsibilities include managing technical teams, Azure migration and hybrid connectivity, enterprise networking, servers, cloud platforms, IT service management, vendors, budgets, security collaboration, disaster recovery, and business continuity. The role also supports Microsoft Dynamics 365 infrastructure and drives reliability, proactive operations, and infrastructure roadmap development.

Processes customer invoices, submits billing through required portals and channels, posts and reconciles payments in FileMaker, and conducts collection calls on overdue balances. The role also responds to customer billing questions, supports special projects, and maintains accurate accounts while meeting deadlines and adapting to changing customer requirements.

Grows the customer base within an assigned territory by prospecting commercial property owners and facility managers, conducting site assessments, preparing proposals, and closing multiyear fire and life safety inspection and preventive maintenance agreements. Responsibilities include pipeline and forecast management, partner relationship development, pricing and contract structuring, customer expansion, and coordinating new-account handoffs with operations and technicians. The role requires daily territory travel and CRM documentation.

Serves as the primary HR partner to brand leaders, advising on organization design, workforce planning, performance management, employee relations, and organizational change. Designs and implements foundational performance management and compensation programs, supports restructurings and M&A integration, coaches leaders, manages employee relations risks, and builds scalable HR processes across a growing multi-brand organization.

Coordinate work-order follow-up with affiliate partners and customers by phone and email. Obtain scheduled dates, update records, collect required paperwork, and provide information to Account Managers. Contact affiliates weekly, build relationships, handle heavy email traffic, and support customer service requests while meeting deadlines.

Own purchase accounting, acquisition integration, and multi-entity consolidation for an acquisitive private-equity-backed company. Lead opening balance sheets, fair-value and earn-out accounting, intercompany eliminations, technical accounting, audit support, and entity integration. Represent Accounting in the Microsoft Dynamics 365 implementation, improve close processes, systemize consolidation, and develop repeatable acquisition playbooks.

Analyzes website, eCommerce, customer, and marketing campaign data to identify trends, improve ROI, and support business growth. Builds KPI dashboards and reports, monitors attribution and user behavior, maintains data integrity, designs A/B tests, and presents actionable recommendations to marketing, sales, and eCommerce stakeholders. Requires hands-on experience with GA4, tag management, reporting tools, and AI-supported analytics.