Job description
Commercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.
Duties and Responsibilities:
- Provide work order follow-up with affiliates in a region.
- Work with affiliates & customers following up via phone and email to obtain scheduled dates, update records, obtain information and obtain the required paperwork.
- Support the Account Managers with requested information from the Affiliate partners and/or support the Account Manager with customer-related service requests/communication as needed.
- Contact each affiliate in the designated region weekly and build relationships.
- Candidates should be prepared to handle very heavy email traffic utilizing Outlook & tools such as folders, rules, etc.
Requirements & Qualifications
- Strong communication skills (verbal and written)
- Strong time management and organizational skills
- High School Diploma or GED Equivalent
- Ability to work well with others in a teamwork atmosphere
- Strong computer skills
- Proficient in Excel.
- Microsoft Office Applications
- Typing (WPM 40)
- Must be organized & have the ability to work well under pressure to meet deadlines.
Skills Required
- Strong verbal and written communication skills
- Strong time management and organizational skills
- High school diploma or GED equivalent
- Ability to work effectively in a team environment
- Strong computer skills
- Proficiency in Microsoft Excel
- Proficiency with Microsoft Office applications
- Typing speed of 40 words per minute
- Ability to work under pressure and meet deadlines
What We Do
Brooks Equipment is a business-to-business distributor serving fire-protection and life-safety professionals. It supplies fire extinguishers and suppression systems, fire alarms, backflow and sprinkler products, low-voltage equipment, repair parts, and service tools from hundreds of manufacturers. Through its nationwide distribution centers and locations, the company provides inventory access, shipping, technical education, expert support, and customized products to help customers maintain compliant fire and life-safety operations.
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