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Leads ambassador service operations across multiple Manhattan and Brooklyn programs. Oversees staffing, deployment, training, customer relationships, service quality, labor costs, reporting, equipment, payroll, compliance, and business development. The role requires hands-on leadership, stakeholder communication, operational improvement, weekend and multi-shift flexibility, regional travel with overnight stays, and physical work outdoors.

Supervise and support an Ambassador Team serving public spaces. Responsibilities include recruiting, onboarding, training, resource deployment, problem solving, purchasing, inventory, reporting, timekeeping, budget tracking, quality assurance, coaching, and event leadership. The role is hands-on, customer-facing, outdoors, and requires flexible scheduling, team management, strong communication, computer proficiency, and the ability to work in varied weather conditions.

Supervise Ambassador Team operations, including recruitment, onboarding, training, staff deployment, problem solving, supply purchasing, inventory, reporting, budgeting, quality assurance, and field coaching. The role requires outdoor work in all weather, schedule flexibility, event support, customer-facing leadership, and continuous improvement of public-space services.

Provides visible customer assistance throughout MBTA stations, including directions, fare and schedule information, accessibility support, and bridge-plate deployment. Monitors platforms, deters unwanted activity, reports safety concerns to transit police, responds to emergencies according to protocol, and documents activities using station devices and radios. Requires open availability, outdoor work, continuous standing and walking, and the ability to lift up to 50 pounds.