Job Title: Regional Director of Operations (MUST reside in or within 20 minutes of Manhattan or Brooklyn.)
Salary: $125K, plus annual bonus, benefits, paid weekly
* Ideal candidate will have operations mgmt experience in public space administration, facilities operations, and business development.
Job Summary:
The Regional Director of Operations leads the delivery of high-quality ambassador services across multiple programs in region. This role is responsible for overseeing daily operations, ensuring service excellence, and driving continuous improvement, anticipating customers' and potential clients' unmet needs and offer our services, and in alignment with Block-by-Block standards. The Regional Director of Operations works closely with staff, customers, and stakeholders to address local needs, manage resources, and foster a positive, collaborative team environment. Success in this position requires strong leadership, hands-on working leader involvement, business development skills, and a commitment to operational efficiency, customer satisfaction, and team development.
Essential Functions:
· Applies Block by Block standard concepts, processes, practices, and policies to daily operations to address local needs and concerns.
· Provides daily guidance and direction for on-street operations in multiple districts; develops and adjusts deployment plans for personnel and equipment.
· Trains, coaches, and mentors’ staff to build a cohesive team of Ambassadors.
· Ensures service expectations are met through regular customer contact and performance evaluations; makes adjustments as necessary.
· Engages customer representatives and stakeholders to address local issues and drive continual program evolution; implements new strategies for service improvement and business development.
· Manages program labor costs and expenses.
· Tracks daily statistics, photographs completed work, conducts bi-weekly and safety training, maintains equipment and inventories, processes payroll, and creates written reports.
· Uses standard and custom reporting processes to update stakeholders on accomplishments and program effectiveness.
· Actively participates in daily tasks as a visible, working director.
· Must be able to speak, read, and write English to create reports.
· Communication and Reporting.
· Tracks statistics/outcomes and creates written reports.
· Maintains effective communication with a variety of stakeholders, including subordinates, Block by Block leadership, staff members, and customers.
· Ensures compliance with all documentation requirements associated with the position.
Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Preferred QualificationsEducation: High School Diploma or GED accepted, Bachelor’s Degree preferred.
·
Experience: At least 5 years of hands-on operations management in similar industry and business development experience.
· Must travel regionally to include overnight stays in various locations in Manhattan and Brooklyn boroughs.
· Engaging and Positive Presence: Must lead by example with friendliness and a positive attitude.
· Judgement and Decision Making: Must be competent to make decisions based on available information.
· Communication: Excellent interpersonal communication skills and ability to communicate effectively at all levels.
· Flexible Schedule: Ability to work weekends and multiple shifts as needed.
· Technological Skills: Proficiency in MS Word, Excel, PowerPoint, Outlook, and ability to quickly learn proprietary systems.
Physical Requirements:
· Must be able to perform physical activities such as lifting up to 50 lbs. unassisted, bending, standing, climbing, or walking; operate various equipment and tools; travel throughout the region.
Working Conditions:
· Work may involve moderate exposure to the elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
· Must be capable of working outside in extreme heat or cold, with provided gear and increased frequency of breaks.
Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.
$125,000 - $125,000
Compensation & BenefitsWe are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).
Skills Required
- At least 5 years of hands-on operations management experience in a similar industry
- Business development experience
- High school diploma or GED
- Bachelor's degree
- Must reside in or within 20 minutes of Manhattan or Brooklyn
- Ability to travel regionally, including overnight stays in Manhattan and Brooklyn
- Excellent interpersonal and multi-level communication skills
- Ability to work weekends and multiple shifts as needed
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to quickly learn proprietary systems
- Ability to lift up to 50 pounds unassisted and perform bending, standing, climbing, and walking
- Ability to work outdoors in extreme heat or cold and other challenging environmental conditions
- Ability to speak, read, and write English for report creation
What We Do
Block by Block helps cities, downtown districts, parks, and transit systems create welcoming, vibrant public spaces through locally tailored ambassador programs. Its teams provide hospitality and safety, cleaning, street outreach, landscaping and grounds maintenance, and transit support, adapting staffing and services to each location’s needs. The company manages the people and operating systems behind these programs so clients can improve cleanliness, safety, and the public’s overall experience.
