"With Pride, we make public spaces friendly and vibrant for the communities we serve."
Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team.
Annual Salary: $55,000.00-$65,000.00
Required Experiences/Skillset:
- Law Enforcement/Military/Security
- Management/Supervisory background
- Ability to create reports
- Computer + Microsoft Office suite proficiency
Required Licensure:
- Valid FL Driver's License
- FL Class D Security License
Specific daily responsibilities of the Operations Supervisor may include:
- Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
- Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
- Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what we do. (We need an innovator to lead our team.)
- Purchasing and inventory of supplies and equipment.
- Reporting outcomes through a variety of reporting channels (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
- Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.
Please apply if:
- YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS who engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor never hurts!
- You have solid work history and longevity of at least 5 years with previous employers
- You have supervised teams in the past.
- You enjoy working outside in all weather. Yes, all weather.
- You are a problem solver. Remember, we need innovators.
- You know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassadors' expectations
- You have a "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)
- You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
- You have a "do what is right" mindset. Integrity is a must!
- You like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.
You wouldn't enjoy this job if:
- You don't appreciate a fun culture!
- Tend to be indecisive and have trouble making quick, effective decisions.
- You are inflexible and can't work outside of a M-F 9-5 position when necessary
- Do not like talking to people or prefer to work alone, because this is not that job.
- Like to sit at a desk and file papers all day, because this is not that job.
- Like to know exactly what your day will be like, because this is not that job.
Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.
We are proud to offer the following benefits:
· Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
· Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
OTHER - 401K Retirement Savings Plan
HOLIDAYS - 8 paid
VACATION -- Two weeks upon hire
401K - Eligible after one month of service
BIRTHDAY PAY - After one year of service
Preferred Qualifications$55,000.00-$65,000.00
Compensation & BenefitsWe are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).
Skills Required
- Law enforcement, military, or security experience
- Management or supervisory experience
- Ability to create basic reports
- Computer proficiency
- Microsoft Office proficiency
- Valid Florida driver's license
- Florida Class D Security License
- At least five years of solid work history and employer longevity
- Ability to recruit, onboard, train, coach, and mentor team members
- Ability to work outdoors in all weather conditions
- Ability to walk continuously during an eight-hour shift
- English speaking, reading, and writing proficiency
- Ability to work varied schedules, including event seasons and non-Monday-to-Friday hours
- Professional conduct and compliance with applicable laws, policies, and procedures
- Customer service and public-facing communication skills
- Problem-solving and decision-making ability
- Team-building and collaborative management skills
What We Do
Block by Block helps cities, downtown districts, parks, and transit systems create welcoming, vibrant public spaces through locally tailored ambassador programs. Its teams provide hospitality and safety, cleaning, street outreach, landscaping and grounds maintenance, and transit support, adapting staffing and services to each location’s needs. The company manages the people and operating systems behind these programs so clients can improve cleanliness, safety, and the public’s overall experience.
