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Two-year leadership development program beginning in Level 1 customer support. Responsibilities include resolving client tickets, troubleshooting platform access, guiding dealership managers through data and reporting, and building customer-facing, product, sales, and operations expertise. After 12 months, participants advance to Associate Client Success Manager or Level 2 Implementation/Support Associate, followed by progression into Customer Success, Product Management, Marketing, or Sales.

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Leads operations, partnerships, account management, onboarding, and support for automotive dealership SaaS clients. Builds scalable SOPs, playbooks, KPIs, health scoring, activation programs, and customer success processes. Owns retention, renewals, expansion, partner relationships, support quality, and go-to-market readiness while managing a cross-functional team and driving measurable revenue growth.

Own new-business growth across an assigned territory by managing the full sales cycle, from prospecting and discovery through demonstrations, negotiation, and closing. Build dealer-group pipelines, deliver consultative automotive sales and F&I process solutions, manage multi-stakeholder deals, and maintain revenue forecasts. Partner with implementation, customer success, and product teams for successful handoffs while providing competitive and customer feedback. The role is remote with travel of approximately 50%.