Customer Success Manager

Location: Remote (U.S.) with up to 50% travel

PromptPath is hiring Customer Success Managers to own a book of automotive dealership accounts from launch through long-term success.

Continue your career where every conversation drives the automotive business.

PromptPath is an AI conversation platform reshaping how automotive dealerships connect with their customers.

PromptPath is funded by some of the top VCs in Automotive and is growing fast with an industry recognized leadership team: Trio of Tech Heavyweights Forms PromptPath Leadership Team - Auto Dealer News.

Watch what our customers are saying about PromptPath: PromptPath and Autobahn Fort Worth

We’re hiring a Customer Success Manager to own a book of dealership accounts from launch through long-term success. You’ll lead onsite launches and training, then drive ongoing value via structured check-ins to sustain adoption, expand usage, and ensure measurable outcomes. This role is remote with frequent travel (up to 50%) for launches, onsite training, and key business reviews.

• Travel to dealership locations to install PromptPath’s platform and deliver hands-on training to various teams within the dealership.

• Responsible for retention and growth through account ownership. You will work on multiple accounts, managing client relationships, and their growth strategies.

• Conduct follow-up sessions (both in-person and virtual) to ensure adoption, usage, and engagement.

• Develops strong, trusting relationships with clients, providing leadership and support during the entire customer success lifecycle.

• Serve as a point of contact for dealerships after onboarding, building strong relationships and ensuring customer success.

• Monitor dealership usage and proactively identify opportunities to increase adoption and engagement.

• Conduct Customer success strategic reviews that strengthens our relationship with our dealerships and helps us track their progress toward their business goals.

• Provide feedback from customers to internal teams to inform product/process improvements.

• Bachelor’s degree in related field along with 3+ years in Customer Success in a related automotive role

• Comfortable leading training sessions for groups and dealerships.

• A strong communicator with excellent presentation skills—comfortable leading strategic reviews with dealership management.

• Strong track record of driving product adoption, user engagement, and customer satisfaction.

• Passionate about helping others learn new tools and succeed in their roles.

• Highly organized, adaptable, and able to manage multiple dealerships and schedules at once.

• Comfortable with technology and quick to learn new software tools.

• Excited about frequent travel and building relationships on the ground with dealership teams.

• 3+ years of automotive industry experience.

• Willingness and ability to travel up to 50% of the time (nationwide).

• Strong presentation and communication skills.

• Basic proficiency with standard business tools.

• Remote work capability when not traveling.

• Total compensation range between $65,000 - $125,000

• Competitive stock options

• Comprehensive benefits package: Medical insurance, Dental insurance, Vision insurance, and Long-term disability coverage

• Unlimited paid time off

• A chance to be part of a fast-growing startup that is redefining the automotive customer experience.

If you’re ready to help transform dealership conversations with cutting-edge technology, we’d love to hear from you. Apply here or send us an email at [email protected] with a cover letter and resume.