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Administer network equipment across multiple data centers, perform routine and emergency maintenance, troubleshoot network issues, support internal and external clients, and participate in network expansion, site connectivity, equipment implementation, and automation projects.

Provide technical support for global servers by administering systems, diagnosing hardware, software, and network issues, monitoring hardware, and working with cloud technologies. The role includes learning server infrastructure, analyzing technical information, installing operating systems, and supporting Linux and Windows environments. No night shifts, overtime, or phone support are required, with mentoring and a structured training plan provided.

Leads the transformation of fragmented implementation and migration teams into a unified organization serving three business units. Owns post-sale delivery through customer go-live, establishes standardized methodologies, metrics, tooling, staffing, and operating models, and improves time-to-value, migration success, and early customer outcomes. Partners cross-functionally with Sales, Product, Engineering, Customer Success, and Support while evaluating self-service delivery, automation, and the potential development of a professional services revenue stream.

Administer and maintain network equipment across multiple data centers, handle internal and external client requests, and support network expansion, new-site connectivity, equipment deployments, automation, and infrastructure projects. The role requires knowledge of LAN/WAN technologies, network protocols, routing, switching, firewalls, operating systems, and technical customer communication.

Coordinates incident, problem, change, and service transition management across engineering, infrastructure, security, and operations teams. Leads incident response and post-mortems, tracks corrective actions, defines reliability metrics, supports observability strategies, governs changes, and maintains CMDB and configuration data in Jira Service Management. Produces executive reliability reporting and improves operational readiness, service stability, and platform resiliency through cross-functional collaboration and data-driven initiatives.

Leads Client Success and Technical Account Management for a managed cloud business. Builds retention, adoption, renewal, expansion, health-scoring, and escalation strategies while coaching teams and engaging strategic clients. Establishes scalable processes, metrics, operating cadences, and cross-functional partnerships with Sales, Product, Support, Engineering, Marketing, and Finance. Uses client and business data to identify risks and opportunities, supports complex renewals and executive engagements, and develops a high-performing, independent organization.

Supports mid-market customers across pre- and post-sales engagements by conducting technical discovery, designing cloud and hosting solutions, delivering demonstrations and workshops, and supporting proofs of concept. The role focuses on WordPress, ecommerce, managed hosting, performance, security, migrations, and hybrid cloud solutions. It partners with sales, product, implementation, engineering, and customer success teams while contributing to technical proposals, enablement, process improvements, and mentoring junior sales engineers.

Leads and develops the Data Engineering team while remaining hands-on with scalable pipelines, ETL/ELT processes, data warehouses, integrations, and infrastructure. Establishes architecture, reliability, quality, and performance standards; guides technical strategy; improves automation and monitoring; and partners with Finance and business stakeholders to translate data needs into practical solutions.

Lead product strategy, roadmaps, prioritization, and execution for Managed Magento, Shopware, and InterWorx products. Translate customer, market, technical, and business insights into product decisions, investment recommendations, pricing and packaging strategies, and measurable outcomes. Partner cross-functionally with engineering, infrastructure, design, marketing, sales, finance, support, and leadership. Drive technical product direction, lifecycle management, customer discovery, launches, KPI measurement, performance improvements, and ecosystem engagement.

Provides technical support for hosted infrastructure, investigating and diagnosing server, hardware, software, and network issues. The role requires Linux operating system and terminal knowledge, strong internet and networking fundamentals, attention to detail, information analysis, and English email communication. Employees will learn server administration, hardware monitoring, and cloud technologies. The position is full-time, remote from Bratislava, with no night shifts or phone support.