Technical Support Engineer

Posted 3 Days Ago
Be an Early Applicant
Bratislava, SVK
In-Office
1K-2K Annually
Entry level
Cloud • Information Technology • Infrastructure as a Service (IaaS)
The Role
Provides technical support for hosted infrastructure, investigating and diagnosing server, hardware, software, and network issues. The role requires Linux operating system and terminal knowledge, strong internet and networking fundamentals, attention to detail, information analysis, and English email communication. Employees will learn server administration, hardware monitoring, and cloud technologies. The position is full-time, remote from Bratislava, with no night shifts or phone support.
Summary Generated by Built In

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide. Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming. We are looking for a technical support engineer in Bratislava.


Location: Slovakia

Employment type: Permanent, Full-time

Pay Range (gross): EUR 1300-2000

Requirements:
  • your English is sufficient for e-mail correspondence;
  • you are attentive to details, able to search and analyze information;
  • ​you have a deep understanding of how the Internet and networks work;
  • ​experience with Linux operating systems (Ubuntu, CentOS, Debian);
  • ​knowledge of working in the Linux terminal.
We will welcome you to our team if you want to learn:
  • system administration of servers from anywhere in the world;
  • diagnose hardware, software and network server issues;
  • work with hardware monitoring;
  • work with cloud technologies.
We offer:
  • work in a team of professionals at international level;
  • comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
  • mentor assistance, learning modern IT technologies;
  • individual vocational training plan for 12+ months;
  • opportunity to practice and improve your English;
  • сompetitive salary and all necessary equipment;
  • remote work from Bratislava with the possibility to use our co-working space;
  • support of legalization in Slovakia if needed.
Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy:

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

Skills Required

  • English sufficient for email correspondence
  • Attention to detail
  • Ability to search and analyze information
  • Deep understanding of how the Internet and networks work
  • Experience with Linux operating systems, including Ubuntu, CentOS, or Debian
  • Knowledge of working in the Linux terminal
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The Company
1,000 Employees
Year Founded: 2000

What We Do

Nexcess provides expert-managed cloud infrastructure and hosting for organizations that need performance, control, compliance, and predictable costs. Its offerings span dedicated, bare-metal, GPU, private-cloud, and storage environments, along with optimized hosting for WordPress, Magento, WooCommerce, and other cloud-based solutions. The company serves the Specialty Cloud market, helping customers run mission-critical workloads without the operational burden of managing infrastructure themselves across diverse business needs.

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