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Coordinates subcontractor and franchisee contract administration, compliance documentation, onboarding, invoicing, audits, reporting, partner communications, and SOP development. Maintains accurate Salesforce records, supports legal and business compliance, delivers training and education, and collaborates with finance, recruitment, account management, and partner relations teams. The role requires strong organization, communication, analytical, negotiation, confidentiality, and problem-solving skills, along with flexibility for overtime and changing administrative priorities.

Manage the full employee lifecycle, including recruitment, onboarding, employee relations, investigations, performance guidance, HRIS data, payroll updates, compensation, benefits, compliance, and HR policies. Partner with leaders, support Quebec and Ontario employment legislation, manage Quebec building-services requirements, lead training, contribute to health and safety initiatives, and support employee engagement and talent attraction programs.

Manages janitorial operations across Atlantic Canada, overseeing 400+ stores, Area Managers, customers, partners, budgets, audits, materials, equipment, compliance, workforce performance, and revenue growth. Builds customer relationships, resolves escalations, implements operational processes, monitors store-level profitability and KPIs, supports recruitment and training, and manages a mobile workforce. Frequent regional travel and flexible shifts are required.

Manages partner and employee onboarding, performance development, learning programs, audits, issue escalations, compliance, and regional stakeholder collaboration across Western Canada. Supports recruitment, partner retention, recognition programs, SOP development, customer experience, Salesforce data integrity, and janitorial service quality. Requires frequent travel, store visits during nights and weekends, flexible shifts, and 24/7 responsiveness.

Manage the full employee lifecycle, including recruitment, onboarding, employee relations, investigations, performance guidance, HRIS and payroll updates, compensation and benefits administration, compliance, policy development, and employee engagement. The role partners with leaders, supports Quebec and Ontario labour requirements, contributes to health and safety initiatives, and builds talent pipelines through agency and school partnerships. Bilingual English and French communication is required, with occasional travel and presentation responsibilities.

Manages client relationships, service quality, operational performance, partner performance, staffing, budgets, P&L, and revenue across assigned retail and commercial sites. Leads client business reviews, resolves escalations, oversees cleaning-service transitions, supports recruitment and training, monitors KPIs and compliance, and drives cost control, retention, profitability, and continuous improvement. Frequent travel, flexible scheduling, and 24/7 availability are required.

Manages customer relationships, service quality, escalations, territory performance, regional P&L, budgeting, revenue retention and growth. Collaborates with Partner Relations and Talent Acquisition on staffing, partner transitions, training and operational excellence. Leads store visits, audits, process improvements, Salesforce adoption, workforce planning and performance management across a territory. Requires frequent travel, flexible availability and substantial janitorial and operational management experience.

Manages partner and subcontractor relationships across Western Canada, including recruitment, compliance, performance management, changeovers, issue escalation, and data integrity in Salesforce. Collaborates with internal teams and external vendors to meet customer expectations, improve partner performance, and implement processes. Requires frequent regional travel, flexible rotating shifts, strong communication and negotiation skills, and operational experience.

Manages subcontractor and partner relations across the Atlantic region, including recruitment, legal and process compliance, performance management, contractor transitions, issue escalation, and partner support. Collaborates with internal departments and external vendors to improve contractor performance and customer satisfaction. The role requires frequent travel, flexible availability, conflict resolution, budgeting, process management, and familiarity with cleaning procedures.

Coordinates partner, customer, and vendor requests through email, phone, and Salesforce; dispatches services, tracks completion, submits invoices, supports billing and collections, enters costs and revenue, and prepares reports. The role provides customer service, resolves issues, supports accounting deadlines, maintains accurate records, and serves as a team point of contact while following company policies and safety requirements.