REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA

Job Summary (Subcontractors are referred as Partners in this posting)
The Regional Partner/Learning Manager will report to Head of Partner Relations,
Learning & Strategic Program Delivery.

The key function of this role is to focus on Partners/Employees experience after
they have been recruited into United by our recruitment department. This includes
onboarding new Partners/Employees effectively and continue to manage their
ongoing performance and development to enhance the Partner/Employee skillsets,
performance, and experience.
This includes Partners/Employees for all services within that region including
Specials/Ad hoc services.
This role will focus on collaboration with various departments and stakeholders to
ensure that our Partners/Employees needs are being met as per expectations and
ultimately meeting and exceeding Customer expectations.
Duties and Responsibilities
• To increase United’s Brand awareness within Partner community to enable United
to become the company of first choice for Partners.
• Execution of United Services Group’s Vision, Mission, Values and Strategic plans,
which includes Partner Success framework and all Strategic Initiatives
implementation & adoption within region.
• Empower our Partners/Employees and create and sustain a culture of fairness
and respect.
• Enhance the United Customer experience by increasing retention of
Partners/Employees within locations.
• Responsible for Store Onboarding of New Partners/Employees for new Start-Ups.
• Responsible for managing ongoing performance and skills development to
enhance the existing Partner/Employee skillsets, performance, and experience.
• Develop Partners competency to manage their business(s) (includes labor
performance, material, equipment efficiently and effectively.
• Customize action & learning plans based on KPI analytics.
• Implement regional random audits based on KPI analytics & customer issues.
• Calibration Walks with Customers, Account Management, Partners/Employees/
Cleaning staff.
• Be the primary support for all Partner/Employee related issues and manage the
Issues Escalation process.
• Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet
process requirements.
• Grow the United Campus regionally, resulting in growing new Partner leads &
becoming industry choice for Janitorial learning and development.
• Lead/Implement Regional Partner Meetings/collaboration with key stakeholders.
• Implementation of Recognition & Rewards Program.
• Collaborate with Marketing to enhance regional Social Media presence.
• Support regional recruitment plan and acquisition of leads /w recruitment
department.
• Attending legal “Discoveries” on behalf of United, if required.

• Develop and implement departmental SOPs to create consistency.
• Ensure overall compliance of guidelines, policy & procedures with
Partners/Employees and Cleaners.
• Ensure ongoing data integrity pertaining to Partners within Salesforce.
Technology & Assets
• Responsible for managing business using United technologies provided (e.g.
Salesforce & Microsoft Programs). Responsible for asset management.
Additional Responsibilities:
• Perform all daily functions in alignment with company mission, vision, and
values.
• Work in compliance with Health & Safety policies and legislation and take every
reasonable precaution to protect the health and safety of all employees and
business partners.
• Protect company assets from damage and misuse.
• Perform other related duties as may be required from time to time.
Job Requirements and Expectation
• Available to address customer and Partner needs and concerns in a timely
manner.
• Store visits based on schedules which will include visits at night and weekends.
• Willing to travel frequently within the designated territory or outside the
province as may be required from time to time.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment
Key Competencies
• Business acumen
• Task management & Planning skills
• Communication Skills: Active listening, verbal, and written communication skills
• Conflict management & negotiation skills.
• Needs assessment and information gathering.
• Advanced Technology competency.
• Managing budgeting & costing (Cost Breakdowns).
• Advanced level expertise in floor-care and cleaning procedures.
• Process and compliancy driven.
• Ability to work independently

Education/Experience
• Post secondary degree in business administration or related field.
• Minimum of 5 years’ industry level janitorial experience.
• Multi-lingual skillsets preferred- specifically English, French, Spanish (French &
English language required in Quebec East; Spanish is preferred in Ontario West).