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Provides L3 escalation support for NetSuite production environments, resolving complex functional and technical incidents, performing root cause analysis, optimizing workflows and integrations, supporting upgrades and releases, and implementing minor SuiteScript customizations. The role troubleshoots APIs and middleware, ensures SLA adherence, documents solutions, mentors L1/L2 engineers, and collaborates with US-based clients and global teams.

Lead end-to-end technology projects from initiation through closure, managing scope, schedules, budgets, risks, resources, and dependencies. Serve as the primary client and stakeholder contact while coordinating developers, consultants, and QA teams. Facilitate Agile and Waterfall delivery, including Scrum ceremonies, sprint planning, and retrospectives. Improve delivery processes and provide status reports, dashboards, risk logs, and project documentation.

Techno-functional NetSuite Consultant who translates business requirements into configured and customized NetSuite solutions. Responsibilities include business analysis, module configuration, SuiteScript and SuiteFlow development, integrations using SuiteTalk and RESTlets, data migration, troubleshooting, system audits, user training, documentation, and release evaluation. The role requires strong NetSuite ERP, CRM, and SuiteCommerce knowledge, technical integration skills, analytical ability, and effective stakeholder communication.

Develop and optimize Salesforce Marketing Cloud solutions, including data extensions, automations, journeys, email templates, audience segmentation, and personalization. Build integrations using APIs and Salesforce ecosystem tools, troubleshoot campaign performance, ensure GDPR and CAN-SPAM compliance, document configurations, and provide technical guidance to marketing teams.

Designs and implements Salesforce solutions aligned with client business requirements. Responsibilities include requirements analysis, technical architecture, data modeling, integrations, security, implementation leadership, code reviews, troubleshooting, documentation, and mentoring development teams. Requires strong Salesforce platform expertise, knowledge of Apex and related development tools, integration experience, communication skills, and the ability to manage multiple projects. Salesforce certifications and CRM experience are preferred or advantageous.

Designs, develops, tests, and deploys Salesforce solutions using Apex, Lightning, Visualforce, SOQL, and integration technologies. Collaborates with stakeholders to gather requirements, works with development teams, participates in code reviews, delivers high-quality code, and stays current with Salesforce best practices and features.

Develop and customize Salesforce CPQ solutions, including product models, pricing, discounting, approvals, billing, integrations, and quoting workflows. Collaborate with stakeholders, write Apex and declarative configurations, troubleshoot issues, perform testing, manage deployments through Salesforce DevOps tools, and maintain technical documentation. The role also supports integrations with Salesforce clouds and external ERP or billing systems.

Provide first-level functional and application support for NetSuite users. Resolve incidents and service requests across financials, O2C, P2P, CRM, and inventory modules; manage accounts, roles, permissions, imports, reports, and basic Saved Searches. Document tickets, support release validation, follow ITIL processes, escalate complex issues, and maintain strong customer satisfaction while collaborating with US-based stakeholders.

Provides L2 functional and technical support for NetSuite ERP, troubleshooting complex incidents, configurations, workflows, reports, dashboards, integrations, and data issues. Supports financial processes, deployments, release validation, and root cause analysis while following ITIL practices. The role coordinates with global clients, mentors L1 engineers, maintains knowledge resources, and supports NetSuite modules including Financials, O2C, P2P, inventory, CRM, and OneWorld.

Own complex D365 Finance and Operations production incidents, perform root cause analysis, implement permanent fixes, and provide architectural guidance. Design and review X++ customizations, extensions, integrations, data entities, APIs, and integration architecture. Optimize performance, lead releases and deployments, establish support standards, engage Microsoft Support, and provide technical leadership to L1 and L2 teams.