Top Tech Jobs & Startup Jobs

Provide Level 1 and Level 2 remote technical support for corporate staff and franchise teams. Responsibilities include managing support tickets, administering Microsoft 365 and SaaS platforms, troubleshooting hardware, networking, VPN, Wi-Fi, cloud, VoIP, and access issues, provisioning devices, maintaining documentation, monitoring endpoint security, and supporting phishing and security response. The role also manages user access and licenses, assists with AI tools, and contributes to IT automation and process improvement.

Design and build enterprise AI domain intelligence layers using ontologies, knowledge graphs, semantic models, agentic workflows, RAG, fine-tuning, and evaluation frameworks. Develop PoCs and convert successful architectures into scalable standards. Work hands-on with Microsoft Foundry and Azure for AI deployment, agents, evaluation, and safety. Define governance, reusable AI patterns, technical documentation, and architecture standards while influencing product and engineering teams across the organization.

Provide technical customer support through phone, ticketing, live chat, and screen-sharing channels. Diagnose and resolve complex issues, educate customers on platform usage, reproduce technical problems, escalate issues to Engineering, and manage customer expectations. Support cloud applications, third-party integrations, external data sources, and AI, machine learning, or NLP systems while collaborating with distributed teams.

Design, develop, maintain, and debug complex full-stack web applications using JavaScript or TypeScript, Node.js, Express.js, modern frontend frameworks, REST APIs, and microservices. Contribute to architecture and system design, emphasizing scalability, security, performance, and data integrity. Lead code reviews, write tests and documentation, collaborate with QA, support CI and Agile practices, modernize applications, and mentor developers within a distributed engineering team.

Provides first-line IT support through phone, chat, and email; manages tickets, resolves Tier 1 issues, performs password resets, troubleshoots Windows devices and peripherals, and escalates complex incidents. The role also maintains documentation and knowledge-base articles, guides users through self-service resources, supports higher-tier IT teams, and participates in training and projects.

Develop and enhance EDI interfaces, maps, files, and trading partner integrations. Support and troubleshoot production feeds, test transactions, resolve mapping and data issues, and improve automation across the EDI ecosystem. Collaborate with internal teams and external partners, build API-based integrations, maintain documentation, and mentor junior engineers. The role requires expertise in EDI standards and protocols, Microsoft development technologies, SQL Server, REST APIs, microservices, and CI/CD pipelines.

Supports new-hire IT onboarding by managing tickets, coordinating with HR, recruiting, managers, and technical teams, updating tracking spreadsheets, maintaining documentation, communicating status, and ensuring an excellent first-day employee experience. The role also supports process improvements, ticket and document updates, and user coordination while using tools including ADManager, Endpoint Central, Azure, Microsoft Entra, Excel, and Power BI.

Analyze and transform business data into actionable insights. Responsibilities include data cleaning, validation, dashboard and KPI development, reporting automation with Python and SQL, visualization, data modeling, quality management, and collaboration with cross-functional stakeholders. The role supports operational, workforce, and financial analytics while documenting analytical processes and maintaining reporting standards.

Senior Quality Assurance Engineer responsible for risk-based test strategy, test planning, manual and automated testing, database validation, defect management, QA metrics, and performance testing across web, mobile, and SaaS applications. The role collaborates with engineering and product teams throughout the SDLC, supports Agile delivery, troubleshoots application issues, improves QA processes, and mentors junior QA professionals.

Own product feature definition, requirements gathering, planning, workflows, mockups, documentation, and acceptance criteria. Collaborate closely with developers and leadership to validate ideas, translate business goals into technical requirements, guide implementation, and shape the product roadmap. The role requires SaaS experience, strong technical understanding, clear requirements writing, and comfort working in startup or fast-paced environments.