The Role
Supports new-hire IT onboarding by managing tickets, coordinating with HR, recruiting, managers, and technical teams, updating tracking spreadsheets, maintaining documentation, communicating status, and ensuring an excellent first-day employee experience. The role also supports process improvements, ticket and document updates, and user coordination while using tools including ADManager, Endpoint Central, Azure, Microsoft Entra, Excel, and Power BI.
Summary Generated by Built In
This is a remote position.
About the role:
The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket.
Responsibilities:
- Always strive for customer first attitude
- Maintain shared spreadsheet as needed for all teams involved
- Update tickets accordingly and transfer of data to the spreadsheets
- Work with all teams involved for process updates and changes to tickets and documents
- Act as liaison between all teams involved, keeping record of all meetings and documents
- Work with newly hired users to ensure an excellent day one experience
Requirements
Skills:
- 2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people
- Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
- Create exceptional documentation in the form of SOP’s, end user and multi team documentation
- Strong Excel and tracking skills
- Strong technical aptitude–ability to quickly learn new concepts and tools.
- Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI).
- Excellent writing and proofreading skills.
- Excellent work ethic and strong intellectual curiosity.
- Ability to work quickly, efficiently, and multi-task.
- Desire and ability to innovate and improve upon current processes.
Skills Required
- 2-5 years of experience working in a team environment
- Ability to communicate clearly and concisely with multiple levels of management and people
- Ability to write clearly and succinctly for formal and casual audiences
- Ability to create SOPs, end-user documentation, and multi-team documentation
- Strong Excel and tracking skills
- Strong technical aptitude and ability to quickly learn new concepts and tools
- Experience using ADManager, Endpoint Central, Azure, Microsoft Entra, and Power BI
- Excellent writing and proofreading skills
- Ability to work quickly, efficiently, and multitask
- Desire and ability to innovate and improve current processes
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The Company
What We Do
Softgic helps organizations pursue digital and cognitive transformation through innovative, customized technology solutions. Its services include software development, automation, cloud computing, cybersecurity, UX design, and related IT consulting. The company’s mission is to make life easier with technology and help clients transform digitally and cognitively, optimizing processes, reducing costs, and accelerating results for businesses across Latin America and the United States.
