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Provides Tier 1 IT support through phone, chat, and email; manages and documents tickets, resolves basic technical issues, performs password resets, troubleshoots Windows devices and peripherals, and escalates complex incidents. Maintains knowledge base documentation, guides users through self-service resources, supports higher-tier IT teams, and contributes to training and IT projects.

Translates expert input into structured Agent DNA fragments and supporting knowledge artifacts. Resolves conflicting information, identifies ambiguities, maintains evidence traceability and policy clarity, and partners with Product, Design, and Engineering on certification readiness. Establishes repeatable knowledge-ingestion and knowledge-operations practices, using AI to cluster, normalize, draft, compare, and summarize SME input while maintaining human review and certification standards.

Leads and mentors Agile/Scrum development teams while designing Azure-based architectures and scalable software solutions. Develops web applications, REST APIs, integrations, and cloud solutions using Microsoft technologies. Collaborates with technical and business stakeholders on requirements, planning, modernization, and migration initiatives. Ensures code quality, security, performance, maintainability, and continuous improvement while supporting Power Platform solutions.

Designs, develops, configures, and maintains Laserfiche workflows, eForms, business processes, integrations, metadata, security settings, and document-management structures. Collaborates with stakeholders to gather requirements, troubleshoots automation issues, documents solutions, trains users, and recommends process improvements. Integrates Laserfiche with databases and external systems using lookups, web services, and custom scripts while ensuring solutions are secure, compliant, and efficient.

Leads end-to-end AI solution development, including machine learning and deep learning models, predictive analytics, full-stack applications, cloud deployment, and MLOps. Designs scalable architectures, improves model performance and efficiency, documents technical decisions, and provides technical leadership and mentorship. Builds data preparation pipelines and communicates technical outcomes to business and engineering stakeholders.

Deliver cloud migration and deployment projects from scoping through closeout. Design and implement secure Azure and Azure Virtual Desktop environments, configure identity, access, networking, and firewalls, and lead technical execution across multiple client environments. Collaborate with account managers and service desk teams, maintain project documentation, manage scope, schedule, and budget, and apply security and risk-management best practices.

Build and own end-to-end full-stack features across frontend, backend, APIs, workflows, and integrations. Develop scalable applications, dashboards, internal tools, and service logic while improving performance, reliability, usability, and test coverage. Collaborate with product, design, AI, backend, and cloud teams, troubleshoot production issues, and participate in architecture and release planning. At the principal level, provide technical direction, establish engineering standards, make cross-team architectural decisions, and mentor engineers.

Designs, develops, configures, tests, and maintains Laserfiche workflows, eForms, business processes, metadata, security settings, and integrations. Collaborates with stakeholders to gather requirements, troubleshoot automation issues, document solutions, train users, and improve business processes. The role also supports database lookups, data validation, repository administration, third-party integrations, and compliance-focused process optimization.

Develops and maintains WordPress websites, landing pages, and integrations with HubSpot, Marketo, and marketing automation platforms. Uses AI-assisted development tools, manages WordPress and PHP updates, maintains web servers, and resolves performance issues. Optimizes speed, UX, SEO, uptime, and responsive functionality. Performs cross-browser QA and deployment testing while collaborating with design and content teams.

Lead backend architecture for a large-scale distributed platform, designing scalable APIs, microservices, integrations, data workflows, and cloud infrastructure. Drive decisions around performance, availability, security, observability, and resilience while collaborating with product, cloud, and AI teams. Provide technical leadership, mentor engineers, resolve critical incidents, and improve production systems. Requires extensive backend development experience, distributed systems expertise, cloud experience, and proficiency in TypeScript, Python, or Java.