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Provides priority support to B2B travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validation, waiver requests, escalations, and airline coordination. Applies fare rules and penalty structures, maintains case records, meets SLA and TAT targets, prevents ADM losses, and resolves complex itinerary and booking issues through calls, email, and CRM systems.

Manage domestic and international air ticketing, including bookings, cancellations, refunds, reissues, schedule changes, fare calculations, and EMD processing. Coordinate with airlines, consolidators, and GDS support teams while ensuring compliance with fare rules, BSP/ARC regulations, ADM policies, and company procedures. Track cases, prepare MIS reports, communicate updates to travel agents, and resolve complex booking issues within service timelines.

Manage end-to-end international SOTO and offshore air ticketing through Sabre GDS. Responsibilities include creating complex PNRs, issuing and reissuing tickets, processing refunds and exchanges, handling schedule changes and disruptions, calculating fares and penalties, coordinating with airlines and consolidators, monitoring queues, supporting travel agents, maintaining documentation, and ensuring compliance with fare rules, BSP regulations, and company SLAs.

Manage domestic and international air ticketing operations, including bookings, cancellations, refunds, reissues, schedule changes, EMDs, and fare calculations. Coordinate with airlines, consolidators, GDS support teams, travel agents, and internal departments to resolve booking issues. Ensure compliance with fare rules, BSP/ARC regulations, ADM policies, and company SOPs while maintaining accurate documentation, MIS reports, and turnaround times.

Leads financial, operational, and compliance audits; develops risk-based audit plans; evaluates internal controls and governance; identifies risks and process gaps; recommends corrective actions; presents audit findings to senior management; tracks remediation; supports statutory and regulatory audits; and improves audit methodologies and processes.

Lead corporate and enterprise sales for TripJack in Mumbai by acquiring, managing, and expanding key corporate accounts. Build relationships across Admin, HR, Procurement, and executive stakeholders; navigate complex buying cycles; structure strategic deals; and collaborate with onboarding, operations, account management, finance, and product teams. The role requires a hunter mindset, commercial acumen, entrepreneurial ownership, and comfort operating in a fast-changing business environment.

Manage domestic and international air ticketing, including bookings, reissues, refunds, cancellations, schedule changes, rerouting, and name corrections. Apply airline fare rules, taxes, penalties, and waiver policies accurately; coordinate with airlines and support B2B travel agents through calls, email, and CRM tools. Maintain documentation, queue management, SLA/TAT compliance, ADM prevention, and timely resolution of escalated or complex cases.

Develop and maintain scalable backend systems, RESTful APIs, microservices, and server-side logic. Collaborate with frontend engineers, manage SQL and NoSQL databases, optimize performance, troubleshoot issues, participate in code reviews, and improve backend architecture and development processes.

Provides premium B2B support to travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validations, and waiver requests. Interprets airline fare rules, manages escalations, coordinates with airlines and suppliers, maintains case records, and resolves priority requests within SLA and TAT requirements. Requires GDS expertise, strong communication, problem-solving, customer service, and knowledge of travel booking platforms and office software.

Lead TripJack’s corporate and enterprise sales growth by acquiring and scaling corporate accounts, managing complex consultative buying cycles, structuring strategic partnerships, and collaborating with onboarding, operations, account management, finance, and product teams. The role requires a strong hunter mindset, commercial acumen, cross-functional leadership, entrepreneurial ownership, and comfort building processes in a fast-evolving business.