The Role
Manage domestic and international air ticketing, including bookings, reissues, refunds, cancellations, schedule changes, rerouting, and name corrections. Apply airline fare rules, taxes, penalties, and waiver policies accurately; coordinate with airlines and support B2B travel agents through calls, email, and CRM tools. Maintain documentation, queue management, SLA/TAT compliance, ADM prevention, and timely resolution of escalated or complex cases.
Summary Generated by Built In
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Travel Consultant
Location: Delhi
Experience: 2-4 years
Education: Graduate
Job Summary:
We are looking for a Travel Consultant – Ticketing, Refunds & Reissues to manage domestic and international ticketing operations, including bookings, cancellations, refunds, reissues, and schedule changes. The ideal candidate should have hands-on experience with GDS systems, strong knowledge of airline fare rules and refund processes, and the ability to deliver accurate and timely support while ensuring compliance with airline and company policies.
Job Responsibilities:
- Handle international flight amendments, including date change, reissuance, rerouting, cancellation, refund, and name correction, as per airline policies.
- Interpret and apply fare rules accurately for revalidation and reissue cases.
- Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
- Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
- Provide prompt support to B2B agents via calls, emails, and CRM tools.
- Maintain TAT and SLA as per company standards.
- Ensure accurate documentation and maintain proper case notes in the system.
- Handle queue management and prioritize urgent cases.
- Support escalations and complex amendment scenarios efficiently.
- Required Skills & Competencies:
- Strong knowledge of international ticketing and amendment processes.
- Hands-on experience in GDS (Amadeus / Galileo / Sabre).
- Good understanding of fare construction and airline penalty structures.
- Ability to handle pressure and manage high volumes.
- Strong communication skills (written & verbal).
- Attention to detail and analytical skills.
Required Skills & Qualifications:
- 2–4 years of experience in domestic and international air ticketing.
- Hands-on experience in ticket reissues, refunds, cancellations, and voluntary and involuntary schedule changes.
- Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management.
- Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
- Experience with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems.
- Good knowledge of airline schedule change and waiver policies.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and coordination abilities.
- High attention to detail with the ability to work under pressure and meet SLA/TAT requirements.
- Proficiency in Microsoft Excel and MS Office.
Skills Required
- Graduate degree
- 2-4 years of experience in domestic and international air ticketing
- Hands-on experience with ticket reissues, refunds, cancellations, and voluntary and involuntary schedule changes
- Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management
- Proficiency in a GDS system such as Amadeus, Galileo, or Sabre
- Experience with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems
- Knowledge of airline schedule change and waiver policies
- Strong analytical, problem-solving, and decision-making skills
- Excellent written and verbal communication and coordination abilities
- High attention to detail and ability to work under pressure and meet SLA/TAT requirements
- Proficiency in Microsoft Excel and Microsoft Office
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The Company
What We Do
TripJack is a B2B travel technology platform that helps travel agents and businesses manage travel sales and operations. Its integrated system provides access to flights, hotels, cabs, visas, insurance and trains, alongside search, booking, servicing and API tools. The platform connects users with broad airline and hotel inventory and supports scalable, competitively priced travel solutions across India and multiple countries.
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