The Role
Provides priority support to B2B travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validation, waiver requests, escalations, and airline coordination. Applies fare rules and penalty structures, maintains case records, meets SLA and TAT targets, prevents ADM losses, and resolves complex itinerary and booking issues through calls, email, and CRM systems.
Summary Generated by Built In
About Tripjack
TripJack: The trusted tech platform for over 60,000+ travel agents across India!
TripJack’s integrated platform offers content from 750+ airlines and 2 million+ hotels, along with services across corporate travel, travel assistance and insurance, rail, and marine segments. With a superior technology platform, seamless pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking and management experience for our agent partners.
With over 35 years of combined travel experience, TripJack’s founders have always prioritised the needs of travel agent partners. Our goal is to empower partners with state-of-the-art technology that enables them to efficiently manage their businesses with minimal assistance. With a strong focus on supply, technology, and customer service, TripJack has become the preferred one-stop solution for travel agents seeking reliable, convenient, and efficient solutions for their clients.
Role: Travel Consultant / Senior Travel Consultant - (Corporate)
Location: Lower Parel, Mumbai
Experience: 2+ Years
Job Summary:
We are looking for an experienced Corporate Travel Consultant responsible for managing end-to-end domestic and international flight bookings for corporate clients. The candidate should have hands-on experience in Global Distribution Systems (GDS), including Amadeus, Galileo or Sabre, along with strong knowledge of airline reservations, ticket issuance, cancellations, refunds and reissuance.
Job Responsibilities:
- Handle end-to-end domestic and international flight reservations for corporate clients.
- Manage flight bookings, ticket issuance, reissuance, cancellations and refunds.
- Work on GDS platforms such as Amadeus, Galileo or Sabre.
- Provide suitable flight options based on corporate travel policies, budgets and client preferences.
- Handle fare searches, fare rules, baggage allowances and airline policies.
- Manage urgent booking requests, schedule changes and last-minute travel requirements.
- Coordinate with airlines and travel partners for booking-related queries and escalations.
- Ensure accuracy in passenger details, ticketing and booking documentation.
- Maintain turnaround time (TAT) and service-level agreements (SLAs).
- Resolve client queries efficiently and ensure a high level of customer satisfaction.
Key Responsibilities
- Minimum 2 years of experience in Corporate Travel / Corporate Ticketing.
- Hands-on experience in domestic and international flight bookings.
- Working knowledge of any GDS: Amadeus, Galileo or Sabre.
- Strong understanding of airline fares, fare rules, ticketing and refund procedures.
- Good communication and customer-handling skills.
- Ability to work under pressure and manage multiple booking requests.
- Strong problem-solving and coordination skills.
Skills Required
- Graduate degree
- 2-5 years of experience in domestic and international air ticketing
- Hands-on experience with ticketing, reissues, refunds, cancellations, and schedule change management
- Proficiency in GDS systems such as Amadeus, Galileo, or Sabre
- Strong understanding of airline fare rules, penalties, waivers, and ADM management
- Experience with B2B travel platforms such as TripJack, TBO, or similar portals
- Excellent communication, problem-solving, and customer service skills
- Ability to manage priority cases while meeting SLA and TAT requirements
- Good knowledge of Microsoft Excel and Microsoft Office
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The Company
What We Do
TripJack is a B2B travel technology platform that helps travel agents and businesses manage travel sales and operations. Its integrated system provides access to flights, hotels, cabs, visas, insurance and trains, alongside search, booking, servicing and API tools. The platform connects users with broad airline and hotel inventory and supports scalable, competitively priced travel solutions across India and multiple countries.
