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Gather and document client business requirements, translate them into functional specifications, and design scalable solutions using Zoho applications. Collaborate with technical teams on workflow design, gap analysis, solution architecture, implementation, UAT, training, and post-implementation support. Serve as the primary client contact while maintaining process, configuration, and use-case documentation.

Serve as the primary client contact from onboarding through post-implementation support. Build long-term relationships, understand client needs, resolve queries and escalations, coordinate Zoho onboarding and project delivery, and collaborate with sales, implementation, and support teams. Identify upselling and cross-selling opportunities while managing communications and priorities across multiple clients.

Develops and maintains custom Zoho applications, including CRM, Creator, and Books. Designs Deluge scripts, automates workflows, migrates data, and integrates Zoho with third-party systems through REST APIs and webhooks. Collaborates with stakeholders to gather requirements, troubleshoots and enhances applications, supports upgrades, and documents technical solutions.

Oversees project delivery from planning through completion, including scope definition, scheduling, budgeting, resource allocation, team leadership, stakeholder communication, risk mitigation, quality assurance, documentation, and continuous process improvement. The role manages multiple projects, tracks progress and expenses, resolves conflicts, and uses project management software such as Zoho Projects.

Oversee projects from planning through completion, managing scope, timelines, budgets, resources, risks, quality, teams, stakeholders, communication, and documentation. The role requires coordinating multiple projects, resolving conflicts, monitoring progress, maintaining stakeholder relationships, and using project management software such as Zoho Projects. It also involves improving project management processes and ensuring deliverables meet expectations.

Generate and qualify B2B technology sales leads through outbound calls, email, LinkedIn, and digital channels. Present suitable technology solutions, manage the full sales cycle, close business, achieve sales targets, and maintain CRM records. Build long-term client relationships, collaborate on lead-generation campaigns, monitor industry trends, and provide sales forecasts, pipeline updates, and management reports.