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Supports and improves enterprise SaaS applications across the full lifecycle, including incident resolution, vendor coordination, requirements analysis, configuration, testing, UAT, governance, and change delivery. The role maintains application performance and documentation, contributes to roadmaps and continuous improvement, and evaluates new applications. It requires strong stakeholder communication, analytical skills, application operations experience, and familiarity with ITIL and service desk tools.

Leads and supports a contact centre team by mentoring staff, managing workloads and rosters, meeting KPIs, coordinating with stakeholders, and maintaining service standards in a fast-paced 24/7 environment. The role is full-time, Monday to Friday, with two work-from-home days per week.

Process weekly and monthly payrolls, manage employee payroll transactions, resolve payroll enquiries, prepare statutory payments and reports, and support payroll system updates, compliance, and process improvements. The role works closely with Payroll, HR, and Finance teams in a high-volume environment and requires accurate data handling, payroll compliance knowledge, payroll systems experience, and intermediate Excel skills.

Leads category strategies, sourcing and tender processes across facilities management and indirect procurement categories. Manages supplier relationships, contracts, negotiations, performance, compliance, spend analysis, savings initiatives, stakeholder engagement, reporting, and continuous improvement. The role supports commercial and operational outcomes while coordinating with Operations, Finance, Procurement, suppliers, and contractors.

Provides end-to-end HR support to leaders and employees, focusing on employee and industrial relations, workplace investigations, performance and conduct matters, policy interpretation, organisational change, and Enterprise Bargaining Agreement matters. The role advises on employment legislation and compliance, coaches leaders, manages complex people cases, and supports workforce-related programs across an operational workforce.

Own data governance and stewardship across enterprise data domains. Manage metadata, lineage, data quality, definitions, standards, security controls, and privacy practices. Partner with business stewards, data engineers, analysts, and stakeholders to enable trusted BI and reporting through governed datasets. Support Microsoft Purview, Fabric, Power BI, and SQL Server environments while facilitating impact assessments, stakeholder education, and governance adoption.