Why City?
City FM Australia provides facilities management, engineering and maintenance services to some of Australia's most recognised brands.
Operating across Australia, we support our customers through safe, efficient and compliant facilities solutions delivered by skilled teams working in partnership.
Our People & Safety team plays a key role in supporting leaders and employees, building capability and helping create positive workplace experiences aligned with our values of ThinkSafe, One Team, Working in Partnership, Lead the Way and Can Do.
The Opportunity:
We are seeking an experienced People & Culture Business Partner to join our People & Safety team based in Mulgrave. Reporting to the People & Culture Manager, you will provide end-to-end HR support to leaders and employees across a diverse operational workforce.
This role has a strong focus on employee relations and industrial relations, with responsibility for workplace investigations, performance and conduct matters, policy interpretation, organisational change support and Enterprise Bargaining Agreement (EBA) matters. You'll work closely with leaders to provide practical advice while ensuring compliance with employment legislation, awards, agreements and internal policies.
This is an opportunity to work across a broad range of complex people matters, influence workplace outcomes and build trusted relationships with stakeholders across the business.
Your Key Responsibilities Will Include:
- Provide advice and guidance on employment legislation, awards, enterprise agreements and HR policies.
- Partner with leaders to manage employee relations, performance, conduct and disciplinary matters.
- Lead workplace investigations and support fair and consistent case management processes.
- Support organisational change initiatives and workforce-related people programs.
- Coach and influence leaders to strengthen people management capability and workplace outcomes.
What We’re Looking For:
- 5+ years' HR experience, preferably within a unionised blue-collar or service-based environment.
- Experience in employee and industrial relations, including award and Enterprise Bargaining Agreement interpretation.
- Proven capability in managing workplace investigations, performance and conduct matters.
- Practical understanding of employment legislation, compliance obligations and regulatory requirements.
- Ability to analyse HR data and reports, supported by strong communication, influencing and problem-solving skills.
What’s in it for you
- Hybrid Model: 3 days in office, 2 days WFH for work-life balance
- Modern Workspace: Bright, comfortable office built for collaboration
- Free Parking: Easy commute and save on transport and parking costs
- Wellness perks – Flu shots, EAP, health insurance discounts, purchased leave
- Family support – Paid parental leave, caregiver leave, domestic violence leave
- Recognition & rewards – Service awards, values awards, discounts on big brands
If you're an experienced HR professional who enjoys partnering with leaders, navigating complex employee relations matters and delivering practical people solutions, we'd love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.
City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.
Skills Required
- 5+ years of HR experience
- Experience in employee and industrial relations
- Experience interpreting awards and Enterprise Bargaining Agreements
- Experience managing workplace investigations, performance matters, and conduct matters
- Practical understanding of employment legislation, compliance obligations, and regulatory requirements
- Ability to analyse HR data and reports
- Strong communication, influencing, and problem-solving skills
- Experience in a unionised blue-collar or service-based environment
What We Do
City Facilities Management (US) LLC provides end-to-end integrated facilities management for major retailers and grocery businesses across the United States. Its self-performance teams include skilled technicians, customer-service specialists, energy experts, and other professionals. City FM uses a holistic, data-driven approach to deliver service quality and cost savings, while helping clients improve efficiency, reduce operating costs, and maintain operational excellence across their facilities.
