Follow up with customers by phone, text, and email; support customer satisfaction surveys; resolve concerns professionally; maintain accurate CRM records; collaborate with sales and service teams; and deliver a positive VIP customer experience.

Welcomes dealership customers, answers and directs calls, schedules sales and service appointments, enters customer information, monitors messaging tools, maintains the reception area, and supports administrative tasks. The role collaborates with sales and service teams to provide a smooth customer experience and requires weekend and occasional holiday availability.