Customer Experience Specialist

Posted Yesterday
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Orlando, FL, USA
In-Office
Mid level
Automotive
The Role
Follow up with customers by phone, text, and email; support customer satisfaction surveys; resolve concerns professionally; maintain accurate CRM records; collaborate with sales and service teams; and deliver a positive VIP customer experience.
Summary Generated by Built In
Customer Experience Specialist (CSI)City KIA – Orlando, FL 

is growing, and we are looking for energetic, customer-focused professionals to join our Customer Experience Team.

If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service — we want to meet you. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply.

Responsibilities
  • Follow up with customers by phone, text, and email
  • Assist with CSI surveys and customer satisfaction
  • Resolve customer concerns professionally
  • Maintain accurate CRM notes and communication
  • Work closely with sales and service teams
  • Create a positive VIP customer experience
Qualifications
  • 3+ years of customer service experience preferred
  • Strong communication and problem-solving skills
  • Professional, organized, and team-oriented
  • Bilingual is a plus
Benefits
  • Competitive Pay
  • 401(k) Match
  • Health, Dental & Vision Insurance
  • Paid Time Off
  • Career Growth Opportunities

Join a fast-growing dealership that values customer experience and team culture.

Apply today at City Kia in Orlando, FL.

Skills Required

  • 3+ years of customer service experience
  • Strong communication skills
  • Problem-solving skills
  • Professional, organized, and team-oriented
  • Bilingual ability
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The Company
102 Employees
Year Founded: 2005

What We Do

City Kia of Greater Orlando is a Kia automobile dealership serving Central Florida from Orlando. It sells new, pre-owned, and certified pre-owned Kia vehicles, including electric and hybrid models, and helps customers with financing. The dealership also provides factory-trained vehicle servicing, maintenance, genuine parts, tire services, and commercial fleet support for local drivers and businesses, emphasizing a customer-focused “Best Guest Experience.”

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