Manage end-to-end HR operations, including recruitment, onboarding, training, performance appraisal, employee relations, compensation benchmarking, legal compliance, policy communication, records, HR reporting, and employer branding. Partner with leadership to align HR strategy with business goals and foster an inclusive, positive workplace culture.

Leads US tax compliance and preparation operations, managing tax teams, workloads, quality, KPIs, processes, controls, audits, and client transitions. Reviews complex tax returns, provides technical guidance, supports peak-season resource planning, and develops team capabilities through mentoring and training. The role also improves tax preparation systems, establishes SOPs, monitors delivery performance, and ensures compliance with US federal and multi-state tax requirements.