Top Tech Jobs & Startup Jobs

Provide online and onsite customer support for product setup, configuration, usage, troubleshooting, and issue resolution. Handle calls, emails, WhatsApp queries, and support requests; coordinate with BDE and Implementation teams; maintain issue records; explain product updates and features; deliver client training; and support customer satisfaction through timely problem-solving.

Provide online and onsite customer support for a school management SaaS product. Responsibilities include product setup, configuration, troubleshooting, user training, issue tracking, customer communication, and coordination with business development and implementation teams. The role also involves explaining product features and updates, maintaining support records, visiting client locations when needed, and ensuring timely issue resolution and customer satisfaction.

Develop and maintain Laravel web applications, build frontend interfaces, manage database operations, integrate APIs, debug and test software, and collaborate with senior developers on a live product.

Manage end-to-end SaaS implementation projects, including requirements gathering, application configuration, data migration, integrations, deployment, training, troubleshooting, documentation, and post-launch support. Coordinate development, QA, support, product, and client stakeholders to deliver projects on schedule and resolve implementation issues.

Generate and follow up on leads, attend client meetings, build relationships, understand client needs, coordinate with internal teams, answer basic queries, and support business development targets. The role is designed for freshers or candidates with internship experience and requires strong communication, persuasion, client-handling, and follow-up skills. It is full-time, on-site in Surat, with travel for client meetings when required.

Assist with configuring and deploying SaaS solutions, gathering client requirements, coordinating with development, QA, and support teams, and supporting onboarding and go-live activities. Prepare implementation documentation, conduct basic product demonstrations and user training, track project progress, escalate blockers, provide post-implementation support, and communicate client feedback and enhancement requests. The internship offers practical exposure to software implementation, client success, and technical support.

Generates leads through cold calling, networking, and field visits; presents products, understands customer needs, and drives SaaS product sales. Maintains client relationships, follows up on negotiations and closures, meets monthly and quarterly targets, prepares sales reports, and stays informed about products and industry trends.

Provides first-level technical support for SaaS customers through email, phone, chat, and ticketing systems. Responsibilities include troubleshooting product issues, managing and prioritizing tickets, diagnosing and escalating complex cases, monitoring alerts, documenting solutions, guiding customers through product usage, and coordinating with Product, QA, and Development teams. This onsite internship is designed for freshers and final-year technical students.

Perform manual functional, regression, smoke, and UI testing for web and mobile applications. Prepare test cases, scenarios, plans, and reports; execute tests; document and track defects using tools such as Jira or ClickUp; retest fixes; conduct basic API testing with Postman; collaborate with development and business teams; and learn test automation concepts.

Create video content for branding, product demonstrations, marketing campaigns, social media, and office events. Responsibilities include shooting footage, editing videos, using AI creative tools, creating reels and shorts, adding captions and motion elements, organizing assets, following brand guidelines, and collaborating with marketing and design teams.