The Role
Provide online and onsite customer support for a school management SaaS product. Responsibilities include product setup, configuration, troubleshooting, user training, issue tracking, customer communication, and coordination with business development and implementation teams. The role also involves explaining product features and updates, maintaining support records, visiting client locations when needed, and ensuring timely issue resolution and customer satisfaction.
Summary Generated by Built In
Experience: Fresher to 3 Years
Job Location: Ahmedabad (On-site) | Surat (On-site)
Department: Product Support
Webito is an innovative IT services and product development company delivering SaaS platforms, ERP/CRM solutions, automation systems, and enterprise-level digital products. We empower businesses through scalable, high-performing technology solutions worldwide.
VedCool is an all-in-one, cloud-based school management software designed specifically for Indian schools. It simplifies daily operations such as attendance, fee management, exams, transport, and parent-teacher communication. With 24/7 support and secure data handling, VedCool helps schools operate more intelligently and efficiently.
We are looking for a customer-focused and technically sound Support Executive to assist customers with product-related queries, troubleshoot issues, and ensure smooth product usage. The role involves providing online support and onsite customer assistance, including product guidance, issue resolution, and user training.
- Provide online and onsite support to customers for product-related queries and technical issues.
- Assist customers with product setup, configuration, and usage.
- Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution.
- Handle customer calls, emails, WhatsApp queries, and support requests professionally.
- Visit client locations when required to provide hands-on assistance and training.
- Maintain records of customer issues, resolutions, feedback, and follow-ups.
- Help customers understand product updates, features, and best practices.
- Ensure customer satisfaction through timely responses and effective problem-solving.
- Bachelor's degree in IT, Computer Science, or a related field is preferred.
- Good communication and customer-handling skills.
- Basic technical knowledge and the ability to understand software products.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to explain technical concepts in simple language.
- Comfortable with online support and onsite client assistance, depending on location.
- Willingness to travel to client locations when required for onsite roles.
- Basic proficiency in MS Office, email communication, and computer operations.
Webito Infotech: https://webitoinfotech.com
Vedcool: https://vedcool.com/
LinkedIn: https://linkedin.com/company/webito-ai
https://www.linkedin.com/company/vedcool
Skills Required
- Good communication and customer-handling skills
- Basic technical knowledge and ability to understand software products
- Strong troubleshooting, analytical, and problem-solving abilities
- Ability to explain technical concepts in simple language
- Comfort with online support and onsite client assistance
- Willingness to travel to client locations when required
- Basic proficiency in MS Office, email communication, and computer operations
- Bachelor's degree in IT, Computer Science, or a related field
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The Company
What We Do
Webito Infotech is a digital product and software development company serving startups, enterprises, and subscription-based businesses. It builds scalable SaaS platforms, AI-powered systems, custom software, web and mobile applications, and MVPs, while also providing cloud, DevOps, automation, and ongoing optimization services. Its mission is to help clients build, scale, and automate digital products that improve efficiency, decision-making, and long-term business growth.
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