Conduct sales calls and WhatsApp outreach to pre-qualified B2B leads, understand business pain points, present SaaS product ROI, convert free trials into paid subscriptions, handle objections, maintain CRM records, report daily activities, and achieve monthly revenue targets.

Own the day-to-day customer experience by tracking issues from reporting through resolution, providing regular updates, coordinating with Support, Product, and Tech, and escalating high-risk cases. The role includes customer calls and WhatsApp follow-ups, maintaining accurate CX tool records and dashboards, and supporting renewal conversations with customer context.

Own mobile app store optimization and full-funnel growth for Google Play and Apple App Store. Lead keyword strategy, creative testing, paid acquisition, B2B campaigns, analytics, onboarding, retention, referrals, and trial-to-paid conversion. Manage Google, Apple, Meta, and LinkedIn advertising while optimizing CPI, CAC, LTV, ROAS, store conversion, and retention performance.