The Role
Own the day-to-day customer experience by tracking issues from reporting through resolution, providing regular updates, coordinating with Support, Product, and Tech, and escalating high-risk cases. The role includes customer calls and WhatsApp follow-ups, maintaining accurate CX tool records and dashboards, and supporting renewal conversations with customer context.
Summary Generated by Built In
We are looking for a proactive and customer-focused Customer Success Executive to own the end-to-end day-to-day customer experience. This role is critical in ensuring customer issues move smoothly from reported → resolved, with clear communication, timely follow-ups, and strong coordination across internal teams. You will act as the customer’s advocate while maintaining operational discipline and visibility.
Key Responsibilities -
- Track and follow up on all customer issues and queries
- Ensure customers are acknowledged and updated regularly
- Coordinate with Support, Product, and Tech for resolution
- Make calls / WhatsApp follow-ups when required
- Update issue status, comments, and next actions clearly
- Flag stuck or high-risk cases to seniors
- Support renewal conversations with full customer context
- Maintain daily hygiene in CX tools and dashboards
Requirements
Must Have Skills & Traits -
- Clear spoken and written communication
- Strong ownership and follow-up mindset
- Comfortable talking to customers on calls and WhatsApp
- Organized and disciplined with updates
- Language proficiency in at least 2 languages
- Ability to communicate in more than 2 languages (e.g. Hinglish, Marathi, Tamil, Telugu, etc.)
- Prior experience in SaaS / CX / Support roles
- Familiarity with CRM, ticketing, or CX tools
- Experience handling Indian SME customers
Benefits
- High-ownership role with direct exposure to founders
- Opportunity to build and scale initiatives from scratch
- Competitive early-stage salary + performance incentives
- Health insurance & work essentials support
- Flexible remote/hybrid setup with Hyderabad office access
Skills Required
- Clear spoken and written communication
- Strong ownership and follow-up mindset
- Comfort communicating with customers on calls and WhatsApp
- Organized and disciplined with updates
- Language proficiency in at least two languages
- Ability to communicate in more than two languages
- Prior experience in SaaS, customer experience, or support roles
- Familiarity with CRM, ticketing, or CX tools
- Experience handling Indian SME customers
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
ZocialOne is an AI-powered social media marketing platform that helps small and growing businesses manage content creation, publishing, engagement, and analytics in one system. Its agentic AI automates content generation, lead detection, performance optimization, and customer interactions across multiple platforms. The company aims to make effective marketing simpler, more affordable, scalable, and accessible without requiring large marketing teams.
