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Manage assigned customer accounts, build long-term relationships, drive upselling, cross-selling, repeat business, and retention. Coordinate with sales, operations, logistics, and support teams to ensure smooth order fulfillment and resolve issues. Maintain CRM records, track customer activity and delivery timelines, conduct client reviews, analyze churn and engagement, and prepare sales reports while ensuring high customer satisfaction.

Manages assigned customer accounts, builds long-term relationships, drives upselling, cross-selling, repeat business, and retention. Coordinates with sales, operations, logistics, and support teams to ensure order fulfillment and resolve issues. Maintains CRM records, tracks customer engagement and order status, conducts client reviews, analyzes churn, and prepares sales and engagement reports while ensuring high customer satisfaction.

Manage end-to-end logistics operations, including dispatches, transportation, warehouse records, inventory, shipment tracking, vendor coordination, routing, returns, damage claims, and delivery scheduling. Prepare logistics and inventory reports, ensure documentation and compliance, coordinate with internal teams and external logistics partners, and support timely, damage-free customer and retail partner deliveries in the Bhubaneswar region.

Leads and mentors a graphic design team while overseeing visual content from concept through final execution across digital and offline channels. Maintains brand guidelines, reviews creative work, collaborates with marketing, product, and content teams, manages design timelines and priorities, coordinates vendors when needed, and ensures visuals support business and marketing goals.