The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience.
Serve as the primary point of contact for assigned customers/accounts.
Build and maintain strong, long-term client relationships.
Understand client needs, preferences, and purchase patterns.
Drive upselling, cross-selling, and repeat business.
Coordinate with Sales, Operations, Logistics & Customer Support teams.
Track order status, delivery timelines, complaints & resolutions.
Maintain CRM data, client records, follow-ups & meeting schedules.
Conduct periodic client reviews, feedback discussions & retention plans.
Prepare reports—sales pipeline, customer engagement, churn analysis.
Ensure high customer satisfaction and service excellence.
Requirements
Bachelor’s degree—Business, Marketing, Management, or related field.
1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
Strong communication, negotiation & relationship-building skills.
Ability to manage multiple accounts and deadlines.
Proficiency in CRM tools, Excel, and reporting.
Problem-solving mindset with customer-first attitude.
Fluency in English + regional language preferred.
Benefits
Competitive salary
Open Door Policy
Work in a pleasant environment with little hierarchy
Dynamic working environment in a growing firm
Freedom to innovate and learn new things
Skills Required
- Bachelor's degree in Business, Marketing, Management, or a related field
- 1-5 years of experience in client management, sales, CRM, or customer success
- Strong communication, negotiation, and relationship-building skills
- Ability to manage multiple accounts and deadlines
- Proficiency in CRM tools, Excel, and reporting
- Problem-solving mindset with a customer-first attitude
- Fluency in English and a regional language
What We Do
Magicdecor is an India-based home décor brand and online retailer founded in 2020. It specializes in bespoke, customized wallpapers and murals, along with blinds, canvas prints, and wallpaper rolls. Customers can personalize designs or upload their own images, while the company provides design assistance and installation in major metropolitan areas. Its mission is to transform living spaces through creativity, craftsmanship, sustainability, and technology-driven production.
