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Coordinates the Illinois Perinatal Quality Collaborative, including webinars, meetings, events, task management, hospital quality improvement support, data collection and reporting, budgets, grants, and publications. Works with clinical leaders, hospitals, community members, and stakeholders to implement initiatives improving maternal and neonatal outcomes. Requires periodic travel throughout Illinois and occasional national travel.

Leads enterprise-wide strategic communications for a complex healthcare initiative, developing integrated communication strategies, stakeholder messaging, change-management support, content toolkits, FAQs, executive summaries, and digital communications. Manages timelines, resources, governance, and cross-functional alignment across clinical, operational, IT, and administrative teams. Translates complex clinical and operational information into accessible content, mentors contributors, and advises senior leaders.

Supports enterprise strategy, strategic planning, service-line planning, business development, and strategic partnerships for a healthcare system. Analyzes business performance, market and industry trends, patient behavior, healthcare utilization, and external data to develop growth strategies, forecasts, business plans, and recommendations. Manages strategic projects, produces reporting, communicates insights to senior leaders, and influences decisions across clinical, operational, finance, and technology teams.

Leads the organization's employee benefits strategy, administration, compliance, budgeting, vendor management, communications, and enrollment processes. Oversees health, welfare, wellness, leave, retirement-related programs, and benefits transitions while ensuring compliance with ERISA, COBRA, ACA, and other regulations. Manages benefits costs, evaluates market competitiveness, advises employees and HR leaders, and leads a team of benefits professionals.

Designs and implements enterprise cybersecurity controls, manages security applications and advanced tooling, investigates and leads incident response, and supports threat detection, vulnerability remediation, risk assessments, audits, and compliance. Develops security policies and standards, administers cloud security and data protection capabilities, delivers security projects, mentors team members, and communicates security strategies to business and technology partners. Participates in a 24/7 on-call rotation and provides local support across corporate sites.

Creates, edits, optimizes, and publishes healthcare content across websites, newsletters, patient portals, and marketing channels. Leads editorial planning, collaborates with clinical and creative teams, manages content workflows and contributors, and uses SEO, AEO, analytics, audience insights, and AI tools to improve performance. Ensures content meets accessibility, health literacy, AP style, accuracy, and brand standards while translating complex medical information into engaging, accessible messaging.

Creates, edits, optimizes, and publishes healthcare content across websites, content hubs, newsletters, patient portals, and marketing channels. Translates complex medical topics into accessible, engaging messaging while applying SEO, AEO, analytics, health literacy, accessibility, and brand standards. Coordinates editorial planning, clinical review, visual assets, freelance contributors, and cross-functional stakeholders while managing multiple content initiatives from ideation through distribution and performance measurement.

Optimizes call center staffing through call-volume forecasting, staffing models, agent scheduling, intraday adjustments, and capacity management. Monitors service levels, adherence, occupancy, AHT, CSAT, FCR, and other KPIs; prepares performance reports and recommends operational improvements. Maintains WFM system data, supports automation and troubleshooting, and trains supervisors and team leads on workforce management tools.

Maintains medical supply inventory across hospital departments and care locations by counting stock, picking and delivering orders, replenishing PAR locations, rotating supplies, and checking expirations. Builds relationships with clinical staff, communicates product disruptions, enters accurate inventory data using Endeavor technology, and supports process improvement, regulatory readiness, infection control, and supply management standards.

Provides administrative and secretarial support to senior healthcare and laboratory leadership. Responsibilities include physician recruitment and onboarding, financial and office management, time and attendance tracking, HR support, grant and manuscript preparation, laboratory administrative functions, and cross-coverage. Requires a high school diploma, 3–5 years of administrative experience, strong communication and interpersonal skills, medical terminology knowledge, computer proficiency, and typing speed of at least 55 words per minute.