Top Tech Jobs & Startup Jobs

Responsible for end-to-end hiring for one healthcare vertical as an entry-level recruiter: execute short-term hiring plans, partner with TA stakeholders, run campus/job-fair programs, drive volume hiring, and perform full-cycle sourcing, selection, and employment branding. Maintain integrity and strong communication, analytical skills, and proficiency in MS Office.

Lead and execute end-to-end training strategy for a large contact center: design onboarding, product/process and soft-skills programs, manage training team, optimize LMS and training technologies, measure training impact on KPIs (CSAT, AHT, FCR), ensure compliance, and drive continuous improvement.

Lead technology consulting for large-scale automation and AI programs in healthcare BPO. Mentor business analysts, own program roadmaps, drive requirements and BRDs, manage vendors and stakeholders, and ensure delivery governance, compliance, and measurable value realization.

Design, develop, and maintain automated solutions and test scripts using UiPath and programming languages. Collaborate with cross-functional teams to gather requirements, implement automation best practices, troubleshoot/debug scripts, contribute to documentation, and participate in code reviews.

Lead HR data management, governance, reporting and analytics. Build and automate HR dashboards, deliver workforce insights, support forecasting and compliance, and collaborate with HR and IT stakeholders to improve HRIS and reporting processes.

Lead healthcare BPO transformation by designing roadmaps, assessing operations, implementing automation (RPA/AI/ML), driving value realization, and managing cross-functional teams to improve cost, quality, and compliance.

Lead global workforce management reporting and MIS for contact center operations: supervise MIS analysts, design dashboards and ad hoc reports, analyze WFM metrics, engage stakeholders to optimize revenue and reduce costs, coach team members, and ensure US-shift coverage.

Monitor and analyze real-time contact center metrics (SLA, ASA, ABAN%), adjust intraday staffing and schedules, lead week-ahead planning, onboard/offboard staff, coordinate outages and contingencies, provide operational insights and process improvements, and act as client/operations point of contact.

Lead solution architecture for U.S. healthcare back-office operations, designing outcome-driven BPaaS and digital/automation solutions. Drive discovery, client engagement, GTM, pricing, and transitions to delivery. Integrate automation, analytics, and operating models while establishing governance, performance metrics, and continuous improvement. Act as strategic liaison across sales, finance, operations, and delivery to scale repeatable, commercially viable offerings.

Entry-level role in healthcare claims processing (non-voice). Duties include processing claims, meeting SLAs and TATs, adhering to quality standards, learning process areas, and supporting team productivity through coaching and metric management.