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Gather and document client business requirements, analyze workflows, recommend process improvements, and prepare functional requirement documents. Coordinate with Zoho implementation and development teams through implementation, testing, and UAT. Provide client training and post-implementation support while maintaining project documentation and reports.

Maintains journals, ledgers, invoices, inventory records, reconciliations, expense reports, and financial statements. Supports audits, forecasting, payment processing, credit checks, tax filings, monthly reporting, and financial data analysis while ensuring regulatory compliance and accurate accounting records.

Supports day-to-day HR operations, including attendance, onboarding, documentation, employee communication, payroll data preparation, and HR records. Learns and assists with Zoho People, Zoho Payroll, and Zoho Recruit implementations, including configuration, data migration, testing, and user setup. Coordinates with project teams and clients, documents workflows, prepares status reports, follows up on tasks, and supports timely project execution.

Develop and customize Zoho One applications, including CRM, Books, People, Creator, Desk, and Projects. Build Deluge scripts, workflows, custom modules, reports, dashboards, and business automations. Create and maintain REST API, webhook, and third-party integrations. Troubleshoot issues, support users, maintain data integrity and access controls, test and deploy solutions, document technical processes, and collaborate with teams to improve business operations.

Supports day-to-day HR operations, including attendance, onboarding, documentation, employee communication, HR records, and payroll data verification. Learns and assists with Zoho People, Zoho Payroll, and Zoho Recruit implementations, including configuration, data migration, testing, and user setup. Coordinates with project teams and clients, prepares documentation and status reports, assists with client onboarding, and provides basic post-implementation support.

Gather and document client business requirements, analyze processes, recommend improvements, create functional requirement documents and workflows, and coordinate Zoho implementation teams. Support implementation, testing, UAT, training, documentation, and post-implementation support while ensuring solutions meet client needs.

Provide customer support for Zoho solutions through email, chat, and phone. Troubleshoot and escalate technical issues, guide and train clients, create support documentation, maintain interaction records, identify recurring problems, recommend process improvements, and ensure customer satisfaction.

Maintains journals, ledgers, invoices, inventory records, reconciliations, expense reports, and financial statements. Supports audits, forecasting, credit checks, tax filings, payment processing, and monthly financial reporting while ensuring accounting accuracy and regulatory compliance. Uses accounting software and collaborates with accounting, accounts payable, and accounts receivable teams.

Manage social media across LinkedIn, Instagram, Facebook, and YouTube; create content for social posts, blogs, emails, and websites; perform basic SEO and website optimization; support email campaigns and lead generation; track marketing performance using Zoho tools, Google Analytics, and social insights; and prepare regular reports.

Design, develop, test, maintain, troubleshoot, and upgrade software applications. The role involves writing clean code, collaborating with cross-functional teams, participating in code reviews, maintaining coding standards, protecting software and data, and keeping current with emerging technologies. A minimum 12-month service commitment is required.