Requirements
Respond promptly to customer inquiries via email, chat, and calls.
Troubleshoot technical issues and escalate complex problems to the appropriate teams.
Provide product guidance, training, and support documentation to clients.
Maintain accurate records of customer interactions and resolutions.
Identify recurring issues and suggest improvements to processes.
Ensure customer satisfaction and maintain a professional relationship with clients.
Qualifications & Skills:
Bachelor’s degree or equivalent experience.
Strong communication and interpersonal skills.
Problem-solving mindset and attention to detail.
Ability to multitask and work in a fast-paced environment.
Patience and empathy in dealing with customer issues.
Skills Required
- Bachelor's degree or equivalent experience
- Strong communication and interpersonal skills
- Problem-solving mindset and attention to detail
- Ability to multitask in a fast-paced environment
- Patience and empathy when handling customer issues
What We Do
Trigya Innovations is a certified Zoho Premium Partner serving small and mid-sized businesses in India and internationally. It provides Zoho implementation, customization, consulting, support, and training across CRM, finance, HR, and related functions. The company also delivers marketing automation, custom ERP solutions, website development, e-commerce management, and business-process optimization designed to improve operational efficiency and data-driven decision-making for growing organizations.
