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Coordinates the national onboarding and transition of new high-net-worth investment advisor teams. Responsibilities include regulatory and licensing documentation, technology and site readiness, account opening, client package preparation, platform training, transition support, intranet and file maintenance, supplies, and post-onboarding follow-up. The role collaborates with branch management, IT, registrations, and operations while providing proactive, white-glove service.

Provides senior bilingual English/French support to wealth management advisors, advisor teams, and clients using client-facing systems and digital service channels. Handles complex inquiries, escalations, troubleshooting, and cross-functional issue resolution through phone and email. Delivers system training and coaching, supports digital adoption, identifies service improvements, and contributes to testing, process changes, reporting, knowledge sharing, and service readiness.

Provides administrative and client service support to investment advisors in a Toronto wealth management office. Responsibilities include handling client and partner communications, preparing account documentation and reports, responding to account inquiries, requesting and maintaining client documentation, following up on trades, maintaining expense records and spreadsheets, filing, and supporting office processes. The role requires strong communication, organization, attention to detail, Microsoft Office proficiency, CRM experience, and post-secondary education.

Leads the end-to-end digital portfolio management experience across advisor and client channels. Oversees portfolio construction, model enablement, suitability, compliance-by-design, analytics, platform integration, and operational efficiency. Partners with Investments, Advisory, Compliance, Risk, Legal, Data, Technology, and Operations to modernize workflows, improve advisor productivity, reduce exceptions, and strengthen client outcomes across Richardson Wealth and IA Private Wealth.

Supports investment advisors by handling client communications, account documentation, inquiries, trade follow-up, file maintenance, expense records, spreadsheets, and general office administration. The role emphasizes professional client service, organization, attention to detail, confidentiality, timely follow-up, and proficiency with Microsoft Office and CRM systems.

Supports investment advisors with financial planning reports, trading, account documentation, registered plans, tax-season coordination, cash and wire transfers, and high-touch client communication. The role requires financial services experience, CIRO Investment Representative licensing, strong organization, compliance knowledge, and a business-related degree. It follows a hybrid schedule requiring at least two days weekly in the Toronto office.

Manages insurance cases from application intake through underwriting, policy delivery, servicing, renewals, and claims. Coordinates documentation, tracks applications, follows up with insurers and clients, processes policy changes, maintains accurate records, ensures regulatory compliance, and supports policy commission reconciliation. Provides bilingual English and French client service while collaborating with advisors, insurers, accountants, lawyers, and internal partners.

Provides centralized compliance supervision and risk guidance to wealth management branches and advisor teams. Responsibilities include reviewing account documentation, trade corrections, email and social media surveillance, private placement approvals, marketing oversight, complaint management, audits, regulatory adherence, remediation planning, and compliance training. The role serves as a first-level escalation point, supports complex accounts, maintains procedures, and collaborates with cross-functional stakeholders to strengthen compliance execution across the region.

Processes incoming and outgoing account transfers, ensuring documentation quality, regulatory compliance, SLA adherence, timely follow-up, and resolution of rejected or outstanding transfers. Communicates with branches, clearing firms, financial institutions, advisors, and internal operations teams. Reviews transfer reports, administers department mail and email, answers phone inquiries, and supports continuous service improvements and overtime needs.

Conduct daily and monthly AML transaction and account reviews, investigate unusual or suspicious activity, monitor high-risk clients, identify and escalate trends, and support regulatory filings such as STRs. Provide AML and compliance guidance to branch management and investment advisors, maintain regulatory knowledge, document approvals, report metrics, liaise with internal departments, and assist with compliance projects.