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Provides Level 1 IT support to employees, retail stores, distribution centers, and corporate users through phone and ServiceNow tickets. Responsibilities include troubleshooting software and hardware, installing workstations and peripherals, escalating incidents, documenting procedures, maintaining IT inventories, supporting IT projects, and following information-security best practices. Requires computer science education, French-English bilingualism, and knowledge of Windows, Active Directory, office applications, networking, and optionally macOS.

Leads the AI team and supports the implementation, deployment, governance, and continuous improvement of enterprise AI solutions. Translates business needs into practical AI tools, provides user support, evaluates technologies, manages external partners, documents processes, and collaborates with IT, data, security, and business teams. The role also promotes AI adoption, establishes best practices, and ensures solutions meet operational, security, and organizational requirements.

Supports procurement, inventory, order tracking, and internal logistics activities. Maintains inventory records, monitors orders and recurring needs, analyzes discrepancies and trends, coordinates shipments and material handling, supports store openings and internal events, communicates with stores and departments, and contributes to process improvements.

Coordinates international shipments through 3PL warehouses, manages exports, customs documentation, freight forwarders, purchase order bookings, invoices, and shipment tracking. Ensures regulatory compliance, maintains partner and stakeholder communication, analyzes logistics performance, and identifies process improvements. Supports international logistics projects while providing accurate, timely, and solution-oriented service to licensed partners.

Supports procurement activities for stores, distribution, and headquarters by coordinating supplies, shipments, inventory, and logistics. Trains store teams on procurement practices and internal tools, assesses local supply needs, validates installations, monitors budgets and inventory, and recommends efficiency and waste-reduction improvements. Acts as the communication link between headquarters and stores, provides field support, and assists with regional events, openings, renovations, and special projects.

Leads seasonal content strategies and activations, oversees content production and distribution, coordinates cross-functional marketing and e-commerce initiatives, manages production calendars and workflows, and develops the content team. Ensures content quality, accuracy, consistency, and alignment with business objectives while supporting photoshoots, product content, and brand image. Acts as a content and product expert across marketing, purchasing, digital, visual merchandising, international, and operations teams.

Leads CRM and loyalty strategy for two retail brands, overseeing loyalty-program design, customer data governance, segmentation, personalization, CRM technology, and strategic initiatives. Partners with marketing, e-commerce, technology, operations, vendors, and consultants to improve acquisition, engagement, retention, and customer lifetime value. Owns CRM platforms, defines requirements, develops dashboards and performance indicators, and leads change management and stakeholder adoption.

Creates technical drawings, tech packs, garment specifications, and quality documentation for lingerie and swimwear styles. Evaluates samples, conducts fittings, measures garments, communicates corrections to suppliers, and coordinates with purchasing and design teams through production. Maintains technical and quality standards while providing support to team members.

Develops, coordinates, optimizes, and analyzes email marketing campaigns, newsletters, transactional communications, and automated customer journeys. Manages segmentation, personalization, testing, campaign calendars, production quality, and stakeholder alignment. Uses performance data and AI tools to improve engagement, conversions, retention, and customer experience. Requires experience with email marketing platforms, analytics tools, bilingual French and English communication, and collaboration across marketing, creative, merchandising, CRM, and external suppliers.

Creates, plans, publishes, and optimizes social media content across platforms. Develops content strategy, manages production, supports user-generated content and influencer campaigns, covers events, monitors trends, incorporates AI tools, analyzes performance, and recommends improvements. Collaborates with creative and internal teams to maintain consistent brand messaging and increase audience engagement.