Join a diverse and talented team
Exclusive job perks
- 50% discount on all products;
- Flexible hours;
- Opportunities for advancement within the company;
- Being part of a family-owned business committed to the community;
- Performance bonuses (in-store sales or management position);
- Recognition program for years of service;
- Innovation program to encourage idea sharing;
- Referral bonus ;
- Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends).
For full-time employees:
- Group insurance plan;
- Three (3) to five (5) paid personal days (depending on the position);
- Minimum of 2% employer contribution to your RRSP.
Purpose of the role
Under the supervision of the Technical Support Manager, the intern will accompany the IT support team and will have the primary responsibility of assisting with support provided to stores, the distribution center, and users via phone and the ticketing system
Key responsibilities
- Provide software, hardware, and operational support to employees and stores and manage incidents;
- Support the Level 1 team during incident escalation;
- Configure and install workstations, printers, software, and other components and peripherals according to service levels;
- Participate in various IT projects related to store operations, head office, and the distribution center;
- Document interventions in the ServiceNow ticketing system;
- Draft documentation for departmental procedures, policies, and processes;
- Contribute to maintaining best practices in information security (Antivirus (Defender), Networking, Windows updates);
- Maintain up-to-date IT hardware and software inventory;
- Participate in any other activities related to the IT department.
Your profile
- Analytical mindset and problem-solving: You instinctively analyze situations quickly and find effective solutions to support users and ensure operational continuity
- Service and collaboration: Providing clear and supportive assistance to employees and working as part of the IT team is what motivates you every day
- Technological curiosity: You enjoy learning, exploring new tools, and participating in various projects involving both software and hardware
- Sense of responsibility: Documenting, securing, and maintaining best practices is part of your commitment to contributing to a reliable and high-performing IT environment
Requirements
- Degree in Computer Science in progress or completed
- Bilingual, French and English (the person will support users across Canada)
- Knowledge of Windows environments (Desktop and Server) with Active Directory
- Knowledge of office tools (Microsoft Office, Adobe)
- Knowledge of the MAC environment and tools is a strong asset
- Knowledge of network protocols, network management systems, and LAN and WAN methods
Temporary, full-time
#TI
The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
Skills Required
- Degree in Computer Science in progress or completed
- Bilingual in French and English
- Knowledge of Windows desktop and server environments with Active Directory
- Knowledge of Microsoft Office and Adobe office tools
- Knowledge of the Mac environment and tools
- Knowledge of network protocols, network management systems, LAN, and WAN methods
What We Do
La Vie en Rose is a Canadian specialty retailer designing and selling lingerie, swimwear, sleepwear, loungewear, and related apparel. Founded in 1985, the company aims to help women look and feel their best through comfortable, confidence-enhancing products. It operates more than 287 stores in Canada and 19 countries, supported by a workforce of over 4,600 employees, and remains a family-owned business.
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