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Leads and oversees network strategy, operations, and performance as the organization’s chief network executive. Specific responsibilities and qualifications are not provided.

Provide phone and written technical support: diagnose, troubleshoot, document issues, update customers, resolve or escalate technical problems, and use business software to track interactions and resolutions while maintaining customer satisfaction.

Provide first-level technical support for hardware, software, and user issues; install and maintain desktops, laptops, printers; support Microsoft 365 and basic network connectivity; assist with account setup, system migrations, data validation, documentation, workstation deployment, equipment inventory, and IT project coordination.

Review and prepare fiber optic construction projects for production by evaluating designs, identifying constructability issues, and coordinating engineering and field teams. Use IQGEO/Ocius-X/GIS to validate documentation, track project status, support design revisions, and ensure projects meet quality, regulatory, and schedule requirements. Provide technical feedback and communicate readiness, risks, and recommendations to leadership.

Support IT team with troubleshooting, documentation, system migration assistance, and basic data/reporting tasks. Gain exposure to networks, cybersecurity practices, enterprise applications, and internal process improvements while performing administrative and project coordination duties.

Serve as first customer contact for internet service inquiries; handle inbound/outbound calls, provide product information, troubleshoot issues, document interactions in CRM, escalate complex problems, collaborate to meet performance goals, and work mostly on-site in Metairie with one remote weekend day.

Lead and develop the marketing organization to grow customer and product penetration. Create and execute go-to-market, acquisition, and upsell campaigns (digital, direct mail, outdoor), manage brand and partnerships, analyze performance metrics, plan events, oversee vendors, and develop a high-performing team to meet revenue and customer growth targets.