Job Title: IT Generalist
Department: IT
FLSA Classification: Full-Time/Non-Exempt
EEO Classification: Administrative Support Workers
Reports To: Steven Pharis
Last Modified: 07/13/2026
Job Summary:
The IT Generalist will support the IT department with day-to-day technical operations and user support. This role provides hands-on experience in troubleshooting hardware and software issues, assisting with system maintenance, and supporting internal technology initiatives. The IT Generalist will gain exposure to network systems, cybersecurity practices, and enterprise applications while contributing to the efficient operation of the organization’s technology environment.
Essential Duties & Responsibilities:
- Assist with gathering and organizing technical and project-related documentation.
- Support the creation and maintenance of internal process documentation and system records.
- Provide administrative and coordination support for ongoing IT projects.
- Assist the team during system migration initiatives, including data review and validation.
- Aid in defining data analytics requirements and documenting reporting structures.
- Collaborate with team members to ensure accuracy and consistency in data and project materials.
- Provide first-level technical support for hardware, software, and user issues.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Assist with user account setup and password resets.
- Support Microsoft 365 applications and basic network connectivity issues.
- Document support requests and resolutions.
- Assist with workstation deployment and equipment inventory.
- Perform other related duties as assigned.
Job Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Technology, or a related field.
- Equivalent combination of education, technical training, certifications, and relevant experience may be considered.
- 0–2 years of experience in an IT support or technology-related role preferred.
- Basic understanding of IT systems, databases, and business applications.
- Familiarity with Microsoft Office Suite, particularly Excel.
- Ability to manage multiple assignments in a structured environment.
- Analytical mindset with interest in data and process improvement.
Skills:
- Proficiency in Microsoft and Google applications. Examples: (Word, Excel, PowerPoint, Outlook, Google Docs, Google Sheets, Google Slides, Google Drive).
- Excellent organizational and time-management skills.
- Attention to detail.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Keyboarding skills.
- Ability to anticipate needs, have a sense of urgency and be proactive.
- Ability to handle confidential matters.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer/Veterans/Disabled
Skills Required
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Technology, or related field.
- Equivalent combination of education, technical training, certifications, and relevant experience may be considered.
- 0-2 years of experience in an IT support or technology-related role.
- Basic understanding of IT systems, databases, and business applications.
- Familiarity with Microsoft Office Suite, particularly Excel.
- Proficiency in Microsoft and Google applications (Word, Excel, PowerPoint, Outlook, Google Docs, Google Sheets, Google Slides, Google Drive).
- Ability to manage multiple assignments; strong organizational and time-management skills.
- Strong communication and interpersonal skills; ability to work independently and as part of a team.
- Keyboarding skills and ability to handle confidential matters.
What We Do
SwyftConnect provides the opportunity of high-speed broadband internet services to underserved communities in Louisiana, Mississippi, and Arkansas. Our services include fiber internet connectivity with speeds up to 1 Gigabit, streaming television and home telephone services.
