Leads a high-volume automotive finance and insurance department across multiple dealership brands. Responsibilities include coaching and holding F&I managers accountable, overseeing deal structure and desking practices, ensuring transparent product presentation, managing contracts in transit, maintaining lender and compliance relationships, improving funding processes, and driving customer experience, profitability, and department performance.

Sell luxury vehicles by greeting customers, demonstrating features, conducting test drives, guiding purchases, delivering vehicles, and maintaining CRM follow-up to ensure outstanding customer service and maximize sales.