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Serve as first point of contact for ~140,000 customers, owning and resolving queries (mostly repair-related). Work full-time 37 hours on a rota (8am–6pm Mon–Fri), initially on-site in Basingstoke for six months then hybrid. Handle complex calls with resilience, use multiple systems while speaking to customers, and collaborate across the business to turn problems into solutions with empathy.

Manage commercial contract lifecycle for high-value Property Services contracts: mobilise, monitor delivery and performance, implement changes, manage risk, oversee transitions/exits, coordinate stakeholders and procurement, and ensure KPI adherence.

Manage rent and service charge collection, negotiate payment arrangements, provide welfare benefit and money advice, prepare court applications, conduct occasional home visits and attend court hearings, liaise with external agencies, and manage evictions.

Manage the tenancy end-to-new-letting process: interview applicants, assess eligibility, manage voids, carry out inspections, create adverts, show properties (including video viewings), prepare tenancy documentation via DocuSign, and liaise with Property Services on repairs or recharges.