Salary:
£25,936.00 - £25,936.00 Per year
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working.
We offer a starting salary of £25,936. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.
What we look for
We are looking for people with great customer service skills who have the ability to actively listen.
Our calls can be complex and difficult so you will need to be resilient.
We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.
The ability to turn a problem in to a solution.
Empathy and a passion for helping people.
The ability to connect and communicate with colleagues across the business.
The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in.
Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!
Job Description
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Skills Required
- Customer service skills, including active listening
- Resilience to handle complex and difficult calls
- Good computer literacy; able to use multiple systems while on calls
- Ability to turn problems into solutions (problem-solving)
- Empathy and a passion for helping people
- Ability to connect and communicate with colleagues across the business
- Understanding of home repairs (advantage)
- Full-time availability (37 hours/week) and ability to work rota between 8:00am and 6:00pm Monday to Friday
- Able to work on-site in Basingstoke for the first six months (then hybrid)
What We Do
SNG (Sovereign Network Group) is a leading UK-based housing association formed in October 2023 through the merger of Sovereign and Network Homes. The organization provides over 85,000 quality, affordable homes and invests in communities across the South of England, including London. Their mission is to provide good, affordable homes and places that people love for generations, aiming to create thousands of new affordable homes every year.
