Salary:
£33,000.00 - £40,000.00 Per year
We are looking for Capacity Forecasting Analyst to join our team in Basingstoke.
This is a full time fixed term role for 12 months, where you'll be able to work from home and in the office.
The role
You'll use your data analysis skills to support our Customer Service Management Centre and Property Services teams with capacity planning across all channels. Your role will be key to ensuring that we are able to deal with demand and meet our customer experience targets.
You'll help develop effective forecasting and planning models and tools that enable us to plan accurately and continuously improve our performance.
As well as providing analysis to guide operational decisions you will be sharing insights and collaborating with our stakeholders.
What you'll need:
- Experience working in resource planning or a knowledge of the fundamentals
- Excellent Analytical, planning and organisational skills
- An expert knowledge of Excel and the ability to use capacity models
- The confidence to connect and engage with your stakeholders
- To be ready to get stuck in and help there team where needed
If you are a looking to use your current experience or knowledge in a demanding and interesting new role, where you'll work collaboratively to make a real difference to our customers, we would like to hear from you.
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Skills Required
- Experience working in resource planning or knowledge of resource planning fundamentals
- Excellent analytical, planning, and organizational skills
- Expert knowledge of Microsoft Excel
- Ability to use capacity models
- Confidence connecting and engaging with stakeholders
- Willingness to support the team where needed
What We Do
SNG (Sovereign Network Group) is a leading UK-based housing association formed in October 2023 through the merger of Sovereign and Network Homes. The organization provides over 85,000 quality, affordable homes and invests in communities across the South of England, including London. Their mission is to provide good, affordable homes and places that people love for generations, aiming to create thousands of new affordable homes every year.
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