Answer inbound calls, book HVAC/plumbing/electrical appointments in ServiceTitan, convert inquiries to scheduled jobs, handle emergencies, confirm appointments, make outbound follow-ups, maintain accurate records, communicate with dispatch and technicians, support promotions and membership renewals, and meet performance goals.

Meet with homeowners to assess heating and cooling needs, recommend HVAC and indoor air quality solutions, follow up through sales and installation, build lasting client relationships, and meet revenue and gross margin goals while managing schedules and working in varied physical conditions.