Manage domestic and international ticket bookings, reissues, refunds, cancellations and exchanges using GDS (Amadeus/Sabre/Galileo). Provide fare quotes and itineraries, verify passenger details, resolve ticketing issues, monitor booking queues, coordinate with airlines and vendors, maintain transaction records, and ensure compliance with airline and company policies.

Manage end-to-end recruitment and onboarding, maintain HR operations (payroll, attendance, HRMS), drive employee engagement, support office administration and travel operations, ensure compliance with labor laws, manage vendors, and drive process improvements to optimize operational efficiency.