Job Description (JD) – Ticketing Expert
Ticketing Expert
We are seeking a detail-oriented and customer-focused Ticketing Expert to manage ticket booking, modifications, cancellations, and customer support activities. The ideal candidate should have strong knowledge of ticketing systems, fare rules, reservation processes, and excellent communication skills to ensure seamless customer service.
- Handle domestic and international ticket bookings.
- Process ticket reissues, refunds, cancellations, and exchanges.
- Manage reservations through Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Provide customers with fare quotations, travel itineraries, and travel-related information.
- Verify passenger details and ensure compliance with airline policies and regulations.
- Resolve ticketing issues, schedule changes, and customer inquiries.
- Monitor booking queues and ensure timely processing of requests.
- Coordinate with airlines, vendors, and internal teams regarding ticketing matters.
- Maintain accurate records of transactions and customer communications.
- Ensure adherence to company policies, service standards, and industry regulations.
- Bachelor's degree or equivalent experience.
- 2–5+ years of experience in airline, travel agency, or corporate travel ticketing.
- Proficiency in GDS platforms (Amadeus/Sabre/Galileo).
- Strong understanding of airline fare rules, ticketing procedures, and refund policies.
- Excellent customer service and communication skills.
- Attention to detail and high level of accuracy.
- Ability to work under pressure and manage multiple bookings simultaneously.
- Good problem-solving and conflict-resolution skills.
- Proficiency in MS Office applications.
- IATA/UFTAA certification or relevant travel industry certifications.
- Experience with online booking tools and travel management systems.
- Knowledge of visa and travel documentation requirements.
- Booking accuracy rate.
- Ticket issuance turnaround time.
- Customer satisfaction score (CSAT).
- Refund and reissue processing efficiency.
- Compliance with airline and company policies.
- Full-time / Contract (as applicable)
- Team Lead / Travel Operations Manager
If you're hiring for a travel/airline ticketing role, IT service desk ticketing expert, or event ticketing expert, I can tailor the JD accordingly.
Skills Required
- Bachelor's degree or equivalent experience
- 2-5+ years of experience in airline, travel agency, or corporate travel ticketing
- Proficiency in GDS platforms (Amadeus, Sabre, Galileo)
- Strong understanding of airline fare rules, ticketing procedures, and refund policies
- Excellent customer service and communication skills
- Attention to detail and high level of accuracy
- Ability to work under pressure and manage multiple bookings simultaneously
- Problem-solving and conflict-resolution skills
- Proficiency in MS Office applications
- IATA/UFTAA certification or relevant travel industry certifications
- Experience with online booking tools and travel management systems
- Knowledge of visa and travel documentation requirements
What We Do
Established in 2011 and based in Pune, Travel Kingdom is a professional inbound and outbound tour operator. The company provides a comprehensive one-stop solution for travel requirements, including domestic and international tour packages, air ticketing, visas, and passports. They specialize in currency exchange (Forex) and international money transfers, catering to a diverse range of clients, from budget backpackers to luxury honeymooners.
