Manage and coordinate insurance renewal activities across product lines and reinsurance carriers. Prepare and QA renewal packages, reports, and forecasts; audit carrier submissions; serve as renewal contact for brokers and clients; provide phone and email support; track renewals, recommend process improvements, and support research and reporting projects.

Manage commercial property & casualty client accounts: advise on coverage, market and place policies, process endorsements/audits, issue certificates and binders, handle billing and renewals, and maintain client communications and documentation.

Greet visitors, answer high-volume phone lines, take payments and enter payment data, assist with scheduling conference rooms, handle walk-in issues and complaints, and complete assigned administrative tasks.