Top Tech Jobs & Startup Jobs

Design and develop e-learning courses, storyboards, videos, and interactive modules using instructional design models (e.g., ADDIE). Collaborate with SMEs, produce multimedia assets, revise content from feedback, and ensure materials meet quality and organizational goals.

Executes high-volume inside sales activities from prospecting through closing, manages assigned client accounts, develops pipelines, converts inbound and outbound opportunities, and supports account growth and retention. The role uses calls, email outreach, sales cadences, targeted campaigns, solution-based selling, and Salesforce CRM documentation while coordinating with internal teams and achieving sales targets.

Provides remote administrative support for a real estate business, including sales file management, contract and deposit correspondence, AML assistance, settlement preparation, banking reconciliation, advertising uploads, social media content, marketing coordination, phone coverage, property management support, invoicing, database updates, and key-system administration.

Monitor live and recorded agent interactions to ensure compliance with quality standards; perform evaluations, root-cause analysis, reporting, and coaching. Collaborate with Operations, Training, HR, and clients on calibrations, rollouts, process improvements, audits, and dispute resolution to improve agent performance and customer experience.

Leads day-to-day customer experience and back-office operations, ensuring productivity, quality, service-level, and client commitments. Responsibilities include monitoring performance, managing escalations, developing Team Leaders, driving engagement and succession planning, analyzing processes, supporting automation and continuous improvement, and collaborating with Workforce, Finance, HR, Quality, IT, and Compliance teams. The role also supports client reviews, operational planning, and strategic initiatives.

Provides administrative and finance support across multiple business units. Responsibilities include coordinating services and travel, managing insurance and vendor communications, maintaining confidential records, entering and coding financial data, preparing profit and loss statements, reconciling transactions, supporting invoicing and month-end close, and following up on deadlines and discrepancies.

Manage a high-volume portfolio of SMB SaaS accounts, using customer data and health signals to prioritize engagement. Build relationships, conduct customer reviews, drive product adoption, identify upsell opportunities, manage renewals, reduce churn, and cultivate client advocates. Maintain accurate CRM records and health scores, provide support during escalations, and collaborate with Sales, Support, and Product to resolve customer needs.

Lead HR business partnering for assigned accounts, driving employee engagement, retention, compliance, and performance. Manage HR Advisors, implement feedback and performance initiatives, analyze attrition, ensure policy and labor law compliance, and use HR data to inform retention and performance improvements.

Leads operational performance and client delivery across multiple BPO programs, ensuring SLA, quality, and contractual achievement. Builds client relationships, develops operations leaders, resolves complex challenges, analyzes performance data, drives continuous improvement, and coordinates with Finance, HR, Workforce Management, Quality, and IT. The role is client-facing, commercially aware, and may involve occasional international travel.

Handle day-to-day consumer cases and calls, provide accurate information and first-time resolutions, educate consumers on legislation and credit reports, support stakeholders, and perform administrative tasks such as processing consumer report requests, amendments, and liaising with third parties while maintaining regulatory obligations.