We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
What you’ll need to bring to the role
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Experience in a fast-paced customer service environment, demonstrating the ability to handle a large volume of enquiries efficiently.
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Strong understanding of privacy legislation and industry regulations, with the ability to educate consumers on these topics. (Desired but not essential)
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Excellent verbal and written communication skills, capable of composing professional email correspondence and managing complex phone enquiries.
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Demonstrated problem-solving and analytical skills, with a track record of resolving consumer issues effectively and efficiently.
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Experience in performing various administrative tasks, including processing consumer report requests, amendments, and liaising with third-party agencies.
Work that matters - What you’ll be doing
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Manage Consumer Enquiries: Handle day-to-day case and call management for consumer enquiries, providing accurate information and solutions while working towards first-time resolution and completing regulatory obligations effectively.
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Educate Consumers: Educate consumers on relevant legislation, Bureau updates, and regulations, ensuring they understand their credit reports and related processes.
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Support Stakeholders: Provide support and assistance to internal and external stakeholders, maintaining strong relationships and delivering exceptional service.
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Administrative Tasks: Perform various administrative tasks, including processing consumer report requests, amendments, liaising with third-party agencies, and maintaining accurate records.
More about you
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Customer Service Excellence: Demonstrated ability to provide exceptional customer service, with strong active listening and empathy skills to understand and address consumer needs effectively.
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Communication Proficiency: Excellent verbal and written communication skills, capable of conveying information clearly and professionally in both phone and email interactions.
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Problem-Solving Ability: Strong analytical and problem-solving skills, with the capacity to investigate and resolve complex consumer enquiries efficiently.
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Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery.
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Team Collaboration: Ability to work effectively both independently and as part of a team, fostering positive relationships with colleagues and stakeholders to achieve common goals.
Join the A-Team and experience the A-Life!
Skills Required
- Experience in a fast-paced customer service environment
- Excellent verbal and written communication skills (phone and professional email correspondence)
- Demonstrated problem-solving and analytical skills with track record of resolving consumer issues
- Experience performing administrative tasks including processing consumer report requests, amendments, and liaising with third-party agencies
- Strong understanding of privacy legislation and industry regulations
- Ability to educate consumers on legislation, bureau updates, and regulations
- Active listening, empathy, adaptability, and ability to work independently and in a team
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
