Provides Level I and II IT support across server, network, workstation, and end-user systems. Installs, configures, secures, and maintains Windows and Linux infrastructure, Cisco and Fortinet equipment, Active Directory, and Group Policy. Troubleshoots hardware and software issues, manages user access changes, supports onboarding and offboarding, monitors helpdesk queues, documents assets and resolutions, coordinates system changes, and mentors Tier 1 technicians. Occasional company vehicle use is required.

Delivers onboarding, continuing education, coaching, and field support for behavioral health staff focused on substance use disorder services. Trains employees on co-occurring disorders, overdose prevention, medication-assisted treatment, documentation, regulatory requirements, and CMBHS workflows. Assesses learner competency, maintains training metrics, collaborates with clinical and compliance leaders, and supports cross-program training continuity.